What are the responsibilities and job description for the Administrative Assistant - Quality Control position at Horry County Government?
General Job Description
Under general supervision, performs a variety of complex administrative and clerical duties in order to ensure effective and efficient office operation. Provides a high level of customer service to the Register of Deeds clients via the telephone, internet, or in person. Provides assistance to supervisors, co-workers, and the general public as required. Responsibilities include, but are not limited to customer service, data entry, recordation of documents, quality control of document images, quality control of indexed data, verification of outgoing customer service requests and recordings, servicing of public equipment, and records maintenance. Performs other job-related duties as required. Employee will begin by working primarily at one workstation and expand knowledge and job functions with length of service as employee is cross trained in limited areas and responsibilities of the Register of Deeds Department.
Duties for this Position
Provides a high level of customer service to the Register of Deeds clients via the telephone, internet, mail, or in person.
Professionally and cordially answers phone lines and assists customers.
Records documents across the counter and electronically according to SC Code of Law State Statutes.
Provides assistance to supervisors, co-workers, and the general public as required.
Reviews recordings during the quality control process for recording accuracy.
Reviews images of recorded documents to ensure best quality image obtained.
Accurately attaches recording labels to original documents before returning to customers.
Scans plats and accurately imports images to the correct book/page reference.
Verifies mailings of documents and prepares them for mailing.
Monitors the “Queue List” to make sure that all work that was recorded has passed through the Quality Control process before it is returned to the customer.
Responsible for returning recorded instruments back to the correct customer.
Accurately indexes and verifies recorded documents to effectively support search and retrieval.
Redacts personal identifying information from recorded documents.
Be a flexible team player ready to work in various queues and at various workstations as needed.
Ability to read and interpret handwritten and cursive documents
Performs other job duties as required.
Will be cross trained in limited areas and responsibilities of the Register of Deeds.
Meets team/departmental performance standards.
Position Minimum Requirements
Associate degree in secretarial science or equivalent, and one year of general office/clerical experience or high school diploma and three years of clerical/general office experience, or any equivalent combination of training, experience, knowledge and abilities. Applicants must have extensive knowledge with computers and office software packages. Applicants must be able to communicate effectively in both oral and written form. Preferred candidates must be able to accurately type 60 – 75 words per minute and possess great attention to detail. Must be adaptive to workplace changes either from process updates or from work environment changes. Must have the ability to work independently as well as in a team environment. Must be able to pass the required pre-employment physical and background check.