Field Service Engineer

Department: Corporate/Administrative

Location: Pleasant Grove, UT

Compensation: $60,000 - $75,000 / year

Description

Unmatched Comp Time Policy: Hours worked over 40 in a week can be reimbursed as additional pay at an equivalent hourly rate or banked as additional PTO.

At Horrocks, we believe the best work comes from companies with strong values, that our people are our greatest resource, and that we have a responsibility to the communities where we live and work. As a Field Support Engineer, you will play a vital role in delivering a reliable, secure, and empowering technology experience across our offices.

What are the core responsibilities for the role?

• Serve as the primary onsite IT resource for designated Horrocks offices, providing responsive and effective technical support
• Partner with the Service Desk team to resolve escalated issues and proactively address local technology needs
• Support office relocations, expansions, acquisitions, and new office setups, ensuring infrastructure and endpoints are deployed properly
• Provide onsite and remote support to regional offices as needed
• Deliver seamless onboarding and offboarding experiences, including account provisioning, hardware setup, and access configuration
• Provide in-person and virtual training on core technologies to increase adoption and digital effectiveness
• Act as a trusted liaison between employees and IT leadership, gathering feedback and identifying opportunities for improvement
• Promote a culture of productivity, innovation, and exceptional customer service within regional offices
• Manage the full lifecycle of laptops, peripherals, and mobile devices, including procurement, deployment, maintenance, and refresh
• Install, configure, and troubleshoot local infrastructure components such as networking equipment, edge systems, and meeting room technology
• Ensure collaboration spaces and local IT systems remain reliable, secure, and aligned with company standards
• Maintain accurate documentation within the IT knowledge base and contribute to service delivery standards
• Document regional applications, workflows, and processes while recommending scalable enterprise solutions
• Share best practices and lessons learned to ensure consistent service quality across all Horrocks offices
  
  

Qualifications, Skills, and Competencies:

• 2–5 years of experience in IT support, field services, or workplace technology roles
• Strong knowledge of Microsoft 365, Windows, macOS, Active Directory, and endpoint management tools
• Familiarity with collaboration platforms, meeting room technologies, and workplace networking
• Experience supporting onboarding, hardware provisioning, and office IT setup
• Ability to install and troubleshoot edge infrastructure in coordination with senior engineering teams
• Strong communication and customer service skills with the ability to effectively train and support employees
• Excellent troubleshooting and problem-solving abilities with a proactive, customer-first mindset
• Bachelor’s degree in Information Systems or a related field preferred
• Relevant certifications such as CompTIA A , Microsoft, or ITIL Foundation are a plus
• Willingness to work occasional evenings or weekends as business needs require
• Ability to travel periodically between regional offices to provide onsite support
  
  

Why would a candidate want this job?

At Horrocks, you can expect a competitive base salary and award-winning benefits. Including, but not limited to:

• Medical, dental, vision, life, and disability insurance
• Generous paid time off
• 401(k): 50% match of contribution up to 6%
• Professional development opportunities including in-house training
• Paid professional organization membership and professional licensure

For more information, visit our website at www.horrocks.com

Equal Opportunity Employer including disability and protected veteran status

EEO — All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

We provide fair and equal treatment to all candidates, including reasonable accommodations for qualified individuals. If you require an accommodation during the application process, please email us at Recruiting@horrock.com and include your name, the job title, and the location of the position you are applying for. Our team will respond as promptly as possible.