What are the responsibilities and job description for the Administrative Specialist position at Horotech Inc?
Position Overview
The Operations & Administrative Lead is a key support role responsible for ensuring the smooth day-to-day functioning of business operations. This position blends administrative support with operational execution, including after-sales service coordination, inventory management, and general office administration.
The ideal candidate is highly organized, detail-oriented, and proactive, with the ability to manage multiple priorities while supporting both internal teams and client-facing processes.
Responsibilities:
Operations & After-Sales Support
- Serve as a support for after-sales service matters, including intake, tracking, and follow-up on repairs, returns, and client inquiries
- Coordinate with vendors, service providers, and internal teams to ensure timely resolution of service issues as needed
- Help maintain accurate records of all after-sales activity and provide regular status updates
- Ensure a high level of client service and communication throughout the service lifecycle
Inventory Management
- Track and maintain inventory levels across locations, ensuring accuracy and organization
- Coordinate shipments, transfers, and receipt of goods
- Perform regular inventory audits and reconcile discrepancies
- Maintain proper documentation and reporting related to inventory movement
Administrative Support
- Provide general administrative support
- Assist with maintaining internal systems, records, and operational documentation
- Support leadership and cross-functional teams with ad hoc administrative and operational tasks
- Help implement and improve processes to increase efficiency and organization
Qualifications:
- 3–6 years of experience in operations, administrative support, or a similar role
- Experience supporting after-sales service, logistics, or inventory management preferred
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and interpersonal skills
- Proficiency with business systems
- Self-starter with a proactive and problem-solving mindset