What are the responsibilities and job description for the Healthcare Customer Service Representative/Member Service Specialist position at Hornet Staffing, Inc, a GEE Group company?
Healthcare Customer Service Representative - Member Service Specialist
Hornet Staffing, Inc. (a GEE Group Company) – Irving, 75039, TX (Onsite)
Join a reputable and established healthcare organization as a Customer Service Representative or Member Service Specialist in an in-office role. Monday to Friday! No nights or Weekends!
$18/hr. - $19.50 per hour to start!
Notes: 2 years of customer service experience in healthcare insurance or related field. Call center or high-volume inbound call experience preferred
We are also hiring for multiple healthcare roles - apply today to explore all available opportunities! 📧 Email: shareen.banerjee@hornetstaffing.com
Job Description & Responsibilities:
- The Member Services Specialist serves as a frontline ambassador for the health plan, insurance, delivering high-quality, resolution-focused support to members, providers, and brokers across multiple lines of business.
- As the initial point of contact, this role extends beyond basic call handling.
- Specialists are trained to navigate the foundational pillars of our healthcare offerings, including the Health Exchange, US Family Health Plan, and NCHD, with a strong emphasis on first-call resolution.
- This position blends customer service excellence with technical skill-building, offering exposure to internal systems, regulatory protocols, and cross-functional workflows.
- All interactions must be documented with a clear and concise recap of the call's purpose
Salary : $18 - $20