Customer Service Coordinator

Job Description:

Manager Notes:

• it’s an Admin/CSR/Shipping support role.
• Strong ERP/SAP and strong Excel a must.
• Bilingual big plus!!- English and Spanish.

Summary / Primary Role:

The position of Account representative/Shipping and receiving Clerk will have primary responsibility to work directly with customers and carriers on daily order requirements. Responsibilities also include monitoring product and communication flow between warehouse and office, which includes maintaining 100% inventory, resolving problems, monitoring the quality of our service while adhering to all policies and procedures.

Principal Duties and Responsibilities:

• Review daily inbound and outbound requirements.
• *Some office experience preferred
• Process inbound and outbound orders in systems.
• Maintain and monitor Customer Order Screens and White Board.
• Track orders [ with Warehouse Supervisor ] in and out of warehouse.
• Track needs for daily orders with customer.
• Make BOLs for shipments.
• Monitor any issues with inventory locations and correct immediately.
• Transmit BOLs and COAs to customers as required.
• Adhere to enforce policies and procedures.
• Monitor product flow with Warehouse Supervisor.
• Resolve problems.
• Monitor quality of our services.
• Develop excellent, professional communication skills.*
• Admins are encouraged to learn and master Spanish and English.*
• Customer Information Systems as required*
• Abecas/Insight – Grand Warehouse Management System*
• Bar Coding Scanning where required*
• Maintain all data in Abecas and Customer Information Systems [ SAP, JDE, Other ]

ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Qualifications and Key Skills:

• Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education/Experience: High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Math Ability: Ability to work with simple mathematical concepts such as addition, subtraction, multiplications, and divisions. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. \
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of operational instructions.
• Computer Skills: To perform this job successfully, an individual should have a knowledge of Grand Worldwide Logistics Corporation Warehouse Management Systems and, where required, customer and carrier information systems.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee isregularly exposed towork near movingmechanical parts. The employee is occasionally exposed to fumes or airborne particles; outdoor weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision.