What are the responsibilities and job description for the Hotel Front Desk Clerk position at Horne Management Group?
Position: Front Desk Clerk
Location: Courtyard by Marriott Midtown (opening soon)
Job Summary
Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. In this energetic role, you’ll manage guest check-ins and check-outs, handle reservations, and provide exceptional customer service to ensure every guest’s stay is memorable. Your enthusiasm and professionalism will set the tone for a positive guest experience, fostering loyalty and satisfaction. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant hotel environment.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in procedures using property management systems (PMS) such as OPERA or similar platforms
- Manage reservations efficiently through hospitality reservation systems, ensuring accuracy and special requests are accommodated
- Provide detailed information about hotel amenities, local attractions, and services to enhance guest experience
- Handle guest inquiries and resolve issues promptly with customer service problem-solving skills, maintaining excellent client communication
- Process guest check-outs accurately while managing billing and payment transactions via hotel management software
- Maintain phone etiquette when answering inquiries, making reservations, or providing assistance over the phone
- Follow hotel emergency procedures to ensure guest safety during incidents or emergencies
Skills
- Experience in hospitality management or front desk operations within hotels or resorts
- Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world
- Familiarity with property management systems (PMS) such as OPERA or similar platforms used in hotel management
- Strong customer service skills with a focus on guest relations and hospitality excellence
- Knowledge of hotel emergency procedures and night audit processes for seamless overnight operations
- Excellent phone communication skills combined with professional phone etiquette
- Ability to solve customer service issues swiftly while maintaining a friendly demeanor
This role is ideal for motivated individuals passionate about hospitality who thrive in fast-paced environments. Whether you’re experienced in hotel operations or eager to grow your career in the industry, your dedication will make a lasting impact on our guests’ experiences. Join us to be part of a team committed to delivering outstanding service and creating welcoming atmospheres for every visitor!
Pay: From $18.00 per hour
Work Location: In person
Salary : $18