Vendor Performance Manager

Join a dynamic team as a Vendor Performance Manager, where you'll drive operational excellence and foster strategic partnerships. This remote role offers a chance to lead performance management and continuous improvement initiatives in a global environment.

Responsibilities

• Oversee vendor performance, ensuring alignment with key operational metrics for quality and efficiency.
• Conduct in-depth analysis of vendor data to uncover performance gaps and service trends.
• Optimize CRM systems and reporting processes to enhance internal efficiency.
• Lead business reviews with vendors, fostering accountability and growth plans.
• Collaborate with planning teams to align vendor capacity with business forecasts.
• Drive continuous improvement projects to elevate quality and reduce operational challenges.
• Ensure vendor compliance with contractual and policy requirements.
• Act as a liaison between vendors and internal teams to inform product and policy decisions.

Skills

• Extensive experience in vendor management and performance oversight in a global setting.
• Strong analytical skills with proficiency in data tools like Excel and Google Sheets.
• Expertise in CRM systems, particularly Salesforce, to optimize sales and operations.
• Proven ability to manage complex projects with clear deliverables and timelines.
• Exceptional communication skills to influence stakeholders and present complex information.

Preferred Skills

• Experience in the technology, travel, or gig economy sectors.
• Understanding of two-sided marketplace dynamics and host/guest support complexities.
• Experience in launching new programs or establishing vendor operations from the ground up.

At Horizontal, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We welcome applicants from all backgrounds to apply and join our team.