Service Analyst

Join our team as a Service Analyst, where you'll play a crucial role in supporting business operations and client services in a dynamic corporate environment. This is an exciting opportunity for a detail-oriented professional with strong interpersonal skills to grow and excel.

Responsibilities

• Efficiently handle and evaluate service requests to ensure high client satisfaction.
• Execute routine account transactions with accuracy and speed.
• Coordinate the distribution of documents through email and traditional mail, including performing mail merges.
• Collaborate with the operations team to complete various business services tasks.
• Assist colleagues in meeting departmental and regulatory standards.
• Make well-informed decisions based on comprehensive case analysis.
• Organize and support office events, ensuring smooth execution and vendor coordination.
• Maintain professionalism in demeanor and appearance within a corporate setting.
  
  
  

Skills

• Proficiency in Microsoft Office, particularly Excel.
• Experience working in a corporate office environment with a focus on professional presentation.
• Strong reliability with consistent attendance and punctuality.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
  
  
  

Preferred Skills

• Experience with Salesforce is advantageous.
• Associate’s or Bachelor’s degree or equivalent work experience.
• Strong ethical standards, accountability, and decisiveness.
• Quick learner with the ability to adapt through onsite training.
  
  
  

Horizontal is committed to fostering an inclusive workplace that values diversity, equity, and inclusion as fundamental principles. We welcome candidates from all backgrounds to apply and contribute to our vibrant team.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.