What are the responsibilities and job description for the Service Analyst position at Horizontal Talent?
Join our team as a Service Analyst, where you'll play a crucial role in supporting business operations and client services in a dynamic corporate environment. This is an exciting opportunity for a detail-oriented professional with strong interpersonal skills to grow and excel.
Responsibilities
Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.
Responsibilities
- Efficiently handle and evaluate service requests to ensure high client satisfaction.
- Execute routine account transactions with accuracy and speed.
- Coordinate the distribution of documents through email and traditional mail, including performing mail merges.
- Collaborate with the operations team to complete various business services tasks.
- Assist colleagues in meeting departmental and regulatory standards.
- Make well-informed decisions based on comprehensive case analysis.
- Organize and support office events, ensuring smooth execution and vendor coordination.
- Maintain professionalism in demeanor and appearance within a corporate setting.
- Proficiency in Microsoft Office, particularly Excel.
- Experience working in a corporate office environment with a focus on professional presentation.
- Strong reliability with consistent attendance and punctuality.
- Excellent communication and interpersonal skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Experience with Salesforce is advantageous.
- Associate’s or Bachelor’s degree or equivalent work experience.
- Strong ethical standards, accountability, and decisiveness.
- Quick learner with the ability to adapt through onsite training.
Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.
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