Partner Enablement Operations Contractor

Join a dynamic team to drive partner enablement and operations, bridging the gap between technical systems and seamless partner experiences. Leverage your expertise in LMS administration and support management to elevate our certification programs and learning paths.

Responsibilities

• Manage and configure LMS systems to facilitate partner learning experiences, ensuring smooth access and tiering configurations.
• Serve as the main point of contact for the enablement support inbox, efficiently resolving queries and ensuring timely escalations.
• Oversee certification processes, including participant data checks and adherence to program policies.
• Document operational procedures, assisting in the potential automation and identifying areas for improvement.
  
  
  

Skills

• 7 years of experience in learning operations, certification program operations, or partner programs, ideally within a B2B SaaS or technology environment.
• Deep, hands-on experience administering modern LMS systems (Skilljar strongly preferred), including allow lists, learner groups, learning path configuration, enrollment rules, and domain/SSO setup.
• Strong technical understanding of how an LMS integrates with surrounding systems, including partner portals, Salesforce, identity providers, and data warehouses, with the ability to troubleshoot integration issues across the stack.
• Proficiency with spreadsheets, light formula and scripting work, and dashboarding tools (Looker, Tableau, or Salesforce reports) to monitor learner progress, certification throughput, and data integrity across systems.
• Experience owning certification operations, including candidate data flows, exam delivery integrations (e.g., Pearson VUE or similar proctoring vendors), credential issuance, and ensuring clean data pipelines from LMS into partner portal and Salesforce for reporting and attribution.
  
  
  

At Horizontal, we are dedicated to fostering diversity, equity, and inclusion as integral components of our company's principles. We welcome and encourage applications from diverse backgrounds to enrich our team and contribute to our collective success.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $60 - $96 per hour based on qualifications and experience.