What are the responsibilities and job description for the Administrative Support Specialist position at Horizons National?
Horizons National is seeking a detail-oriented and organized Administrative Support Specialist to provide remote administrative and customer service support to national staff, affiliate programs, and external stakeholders. This role helps ensure efficient day-to-day operations by managing communications, scheduling, documentation, data entry, and general administrative tasks while delivering exceptional service that supports the organization's mission of advancing educational opportunity.
Essential Responsibilities
- Provide administrative support to multiple departments and staff members.
- Respond promptly and professionally to phone calls, emails, and general inquiries.
- Schedule meetings, coordinate calendars, and arrange virtual conferences.
- Prepare, edit, and distribute correspondence, reports, presentations, and meeting materials.
- Maintain electronic files, databases, and organizational records.
- Assist with data entry, document management, and reporting.
- Support affiliate programs with administrative requests and routine communications.
- Process forms, registrations, reimbursements, and other administrative documentation.
- Coordinate logistics for virtual events, webinars, and training sessions.
- Monitor shared inboxes and route inquiries to the appropriate departments.
- Assist with special projects and other administrative duties as assigned.
- Maintain confidentiality of organizational and participant information.
Qualifications
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- One to three years of administrative, office support, or customer service experience.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Microsoft Teams.
- Experience with Google Workspace and virtual meeting platforms such as Zoom.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced remote environment.
Preferred Qualifications
- Experience working in a nonprofit, education, or mission-driven organization.
- Familiarity with CRM or database systems such as Salesforce.
- Experience supporting remote teams.
Required Skills
- Excellent customer service and interpersonal skills.
- Strong organizational and time management abilities.
- Accuracy in data entry and recordkeeping.
- Ability to work independently and collaboratively.
- Professional written and verbal communication.
- Problem-solving and critical-thinking skills.
- Proficiency with office technology and virtual collaboration tools.
Work Environment
- Fully remote position.
- Reliable high-speed internet required.
- Standard business hours, with occasional evening meetings or events as needed.
Benefits
- Remote work flexibility
- Medical, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan
- Professional development opportunities
- Employee Assistance Program
- Collaborative, mission-driven work environment
Equal Opportunity Employer
Horizons National is committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and make employment decisions based on qualifications, merit, and organizational needs.
Pay: $25.20 - $35.34 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in San Diego, CA 92108
Salary : $25 - $35