What are the responsibilities and job description for the Client Relations & Business Development Manager position at Horizon Hospitality Associates, Inc?
A premier hospitality workforce solutions provider is seeking a strategic, relationship-focused Client Relations & Business Development Manager to lead client partnership retention and commercial expansion in New Orleans, Louisiana. Based in one of the country's most vibrant, culturally rich hospitality markets, world-renowned for its award-winning culinary scene, historic charm, and year-round tourism, this role offers the autonomy to serve as the executive bridge between premier hotel properties and operational service teams. For a hospitality professional eager to leverage operational insight into high-impact commercial leadership, this position provides a high-visibility platform with direct influence over market retention, revenue growth, and key executive hotel partnerships.
Compensation Package Details
- Base Salary: $75,000 to $105,000 annually
- Performance Incentive: Structured annual bonus plan based on account retention and portfolio growth. Plus commission on new business.
- Salary includes benefits through Q2 2027, as the company is transitioning the corporate team to all W2 employees.
- Relocation assistance available for qualified out-of-market candidates
Position Responsibilities
- Cultivate and sustain executive-level relationships with hotel General Managers, Directors of Operations, and department heads across the regional portfolio.
- Conduct structured client service reviews and operational satisfaction assessments to maintain elite service delivery.
- Partner directly with the Director of Operations to resolve service concerns and operational escalations quickly and effectively.
- Proactively identify at-risk client accounts and execute documented retention strategies to safeguard market share.
- Lead contract renewal negotiations, request-for-proposal (RFP) processes, and new client acquisition initiatives.
- Monitor account profitability, evaluate service KPIs, and identify organic upselling and expansion opportunities within existing client accounts.
- Deliver regular executive reporting on account retention metrics, pipeline activity, and strategic business development forecasts.
Position Requirements
- 5 years of progressive experience in hospitality account management, business development, or client relations.
- Direct background within hotel operations or specialized hospitality staffing/services, accompanied by strong industry familiarity.
- Proven track record of retaining clients, negotiating contracts, and proactively resolving service issues.
- Outstanding communication, stakeholder management, and commercial negotiation skills.
- Demonstrated ability to collaborate cross-functionally with operations, recruiting, and finance leadership.
Interested leaders are invited to submit their credentials directly to explore this opportunity in confidence.
Salary : $75,000 - $105,000