What are the responsibilities and job description for the RN - Hospice Case Manager position at Horizon Home Care & Hospice, Inc.?
At Horizon Home Care & Hospice, hospice nursing is more than a job. It's an opportunity to walk alongside patients and families during one of life's most meaningful times, providing comfort, guidance, and compassionate care when it matters most. As a Hospice Case Manager, also known as a Patient Care Coordinator, you'll build trusted relationships, coordinate care across an interdisciplinary team, and help patients remain comfortable in the place they call home.
We support our hospice nurses with a collaborative team, strong clinical resources, flexibility, and a culture rooted in kindness, respect, and service. If you're looking for a role where your nursing judgment, compassion, and ability to connect with people truly make a difference, we'd love to have you join our team.
What You'll DoAs a Hospice Case Manager / Patient Care Coordinator at Horizon, you will serve as the primary nurse and care coordinator for an assigned caseload of hospice patients. You'll assess patient and family needs, develop and update individualized plans of care, and work closely with physicians, hospice aides, social workers, chaplains, volunteers, and other team members to support comfort, dignity, and quality of life.
* Conduct comprehensive initial and ongoing assessments of patient and family needs, addressing physical, emotional, spiritual, and social dimensions of care.
* Develop, initiate, and regularly revise individualized plans of care in collaboration with the interdisciplinary team.
* Provide skilled nursing care focused on symptom management, comfort, safety, dignity, and quality of life.
* Serve as the primary point of contact for patients, families, physicians, and members of the hospice interdisciplinary team.
* Accurately document all patient assessments, interventions, care plan updates, and communications in the electronic medical record.
* Coordinate services and resources, including hospice aides, volunteers, medical equipment, medications, and community supports, as part of the plan of care.
* Participate in the on-call rotation to support patient and family needs outside of regular business hours.
* Attend and contribute to interdisciplinary group (IDG) meetings and quality improvement initiatives.
QualificationsRequired
* Current, valid Registered Nurse (RN) license in good standing in the state of Wisconsin
* Graduate of an accredited school of nursing (BSN preferred)
* Current CPR/BLS certification (American Heart Association Healthcare Provider)
* Valid driver's license, reliable transportation, and adequate auto insurance coverage
* Strong documentation skills with ability to learn electronic medical records systems
* Commitment to hospice philosophy and compassionate, patient- and family-centered end-of-life care
Preferred
* Minimum one year of professional nursing experience; home health or hospice experience highly desirable
* Certified Hospice and Palliative Nurse (CHPN) credential or willingness to obtain within 24-36 months
* Experience with interdisciplinary team collaboration and community resource coordination
About Horizon
To some people, home is a place. To others, it's a feeling.
To us, it's whatever our patients need it to be, wherever they are. Horizon has been a trusted presence in the Milwaukee community since 1990. We're a nonprofit organization with 400 employees and 150 volunteers, proudly serving more than 2,500 patients and families across Southeastern Wisconsin. We're the second-largest full-service home care and hospice agency in the state. Our services span the full continuum of care - hospice, home care, palliative care, elder care, Meals on Wheels, and grief support - so our teams get to do meaningful, wide-ranging work every single day. We've been recognized as a Top Workplace nine times, not because we nominated ourselves, but because our people said so. That's something we're genuinely proud of. Our culture is built on five values: Accountability, Integrity, Service Excellence, Innovation, and Collaboration. They're not just words on a wall - they show up in the way we treat patients, support our staff, and show up for the communities we serve. If you value kindness, real teamwork, and work that leaves you feeling like it mattered, you'll fit right in here.
Horizon Home Care and Hospice, Inc. is an equal opportunity and affirmative action employer that does not discriminate in employment and ensures equal employment opportunity for all persons regardless of their race, color, religion, sex, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. To achieve our goal of equal opportunity, we maintain an affirmative action program through which we take good faith efforts to recruit, hire and advance in employment qualified minorities, women, persons with disabilities, Vietnam era veterans, and other protected veterans.