Operations Audit Specialist

Horace Mann is seeking a detail-oriented and analytical Operations Audit Specialist (Worksite Quality Auditor) to support operational excellence across multiple business areas. In this role, you will conduct quality audits within departments such as Claims, Customer Service, New Business, Underwriting, and Policy Services to ensure adherence to company procedures, identify opportunities for improvement, and support continuous operational enhancement.

The ideal candidate is highly organized, quality-focused, and committed to delivering meaningful insights that strengthen performance, accuracy, and customer experience.

Key Responsibilities

Quality Auditing & Compliance

• Conduct a designated number of daily quality audits for assigned departments.
• Perform ad hoc and special audits as requested by leadership.
• Ensure operational processes align with company standards, procedures, and best practices.
• Identify trends, process gaps, and areas for improvement through audit findings.

Reporting & Analysis

• Accurately record audit findings within Quality Audit databases and reporting systems.
• Provide timely and constructive feedback to leadership regarding audit results and departmental performance.
• Support analysis of audit trends and recommend opportunities to improve operational quality and consistency.

Program Development & Process Improvement

• Assist in the development and enhancement of the Quality Audit Program across multiple business units.
• Support implementation of audit procedures for new products, services, and operational processes.
• Ensure audit methodologies remain aligned with evolving procedures, compliance requirements, and operational standards.

Collaboration & Support

• Work collaboratively across departments to support quality initiatives and operational improvements.
• Communicate effectively with leadership and business partners regarding findings and recommendations.
• Complete additional responsibilities and special assignments as needed.

Required Skills & Competencies

• Active Listening: Ability to attentively understand information, concerns, and feedback from others.
• Critical Thinking: Evaluate issues objectively and identify logical, effective solutions.
• Effective Communication: Strong verbal and written communication skills tailored to varied audiences.
• Reading Comprehension & Written Expression: Ability to understand and clearly communicate written information.
• Creativity & Innovation: Generate thoughtful ideas and approaches to support continuous improvement.
• Organizational Skills: Manage priorities and maintain accuracy in a fast-paced environment.
• Collaboration: Work effectively across teams and departments to support shared goals.

Qualifications & Experience

• High School Diploma or GED required.
• Prior experience in a Quality Audit, Operations, Compliance, or related role preferred.
• Strong attention to detail with a focus on quality, accuracy, and consistency.
• Ability to adapt to changing business processes and operational needs.
• Strong interpersonal skills and the ability to build effective working relationships.

Technical Requirements

• Proficiency in Microsoft Office Suite, including Word, Excel, and Access.
• Comfortable working with databases, reporting systems, and technology tools to record and analyze audit results.

Key Attributes

• High level of professionalism, integrity, and accountability
• Strong analytical mindset and attention to detail
• Customer and quality-focused approach
• Ability to work independently and collaboratively
• Adaptability and continuous improvement mindset

Pay Range:

• $21.44- $29.16/hr.

Salary is commensurate to experience, location, etc.

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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