Insurance - Commercial Customer Service Representative

Great opportunity to work with a great company! We area small, family-owned insurance brokerage located in the heart of Newberg in the people business first, the insurance business second. Our mission is to serve every client with care, integrity, and excellence while educating them to make confident, informed.

The role of Commercial Lines Customer Service Representative is crucial to the success of our agency. The focus is to perform the essential function of aiding our business clients with their service needs. Specific service and marketing responsibilities are required in this position to make certain we grow and retain our customer base. We are committed to maintaining high delivery standards and focus on quality.

Salary Range: $25.00 - $28.00 per hour

Hourly Base Salary Based on Experience

• Property & Casualty licensed preferred
• Excellent interpersonal and relationship building abilities
• Confident, self-starter who works well independently
• Proficiency to multi-task, follow-thru and follow-up.
• Strong oral and written communication skills
• Bilingual is a plus
• Willingness to learn, be intuitive and resourceful and be coachable

• Build relationships with customers and carriers
• Day to day account management of assigned client accounts
• Deliver certificates of insurance in a timely and efficient fashion
• Perform quality control and review applications, endorsements and policies for accuracy
• Maintain and update files in our account management system
• Troubleshoot billing or payment issues
• Prepare and maintain reports as required by management
• Correspond and maintain contact with advisors regarding new and renewal business