Mobility Coordinator - Volunteer Transportation

Title: Mobility Coordinator - Volunteer Transportation (Community Van Program)

Location: Snoqualmie Valley (with travel throughout King County)

Work schedule: Full Time, Hybrid: Remote and In-Person work schedule. Typically 3-4 days per week onsite (70% in-person and 30% work from home). Typical core business hours of Monday – Friday, 8am – 5pm with some flexibility. Occasional pre-planned weekend and evening availability needed to support in-person outreach events. Flex time available.

Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities.  We are the largest nonprofit in North and East King County.   

Make an impact in your community!  Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all.  

Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities.

To learn more, go to https://www.hopelink.org/

The career opportunity: 

Hopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) providing travel education and resources to build awareness of existing transportation options; (2) supporting the coordination of specialized transportation through cross-sector collaborations; and (3) gathering data and needs assessment to recommend and implement improved services. We work to make it easier for all people to get around King County through innovative, collaborative problem-solving.

This position will assist the Mobility Team and project partners in the development and implementation of King County Metro's Community Van Program, offered in partnership with Hopelink Mobility Management.   This role is responsible for outreach, community education, and volunteer coordination, etc.  The Community Van program currently serves Snoqualmie Valley, Redmond, Sammamish, Tukwila, and Shoreline/Lake Forest Park. The ideal candidate will be resourceful, self-motivated, and possess a passion and interest in making an impact in the local community. Bilingual and Bicultural candidates are highly encouraged to apply.   Snoqualmie Valley residents are encouraged to apply.

What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

• Strong leadership skills with a talent for building professional relationships and the ability to work collaboratively on projects.
• Experience working in customer service.
• Experience working with volunteers.
• Experience with community outreach and engagement.
• Skilled in effective action planning and project implementation. Ability to manage/prioritize multiple projects; organized, detail oriented. 
• Experience collecting and analyzing data, defining problems, identifying potential solutions, developing implementation strategies, and evaluating outcomes.
• Experience working with diverse communities, preferably low-income, older adults, people with disabilities, immigrants, refugees, youth, and/or veterans.
• Residing in or knowledge of Snoqualmie Valley is highly desired.
• Ability to travel throughout King County and Snoqualmie Valley by car (mileage reimbursed)
• A valid Washington State driver's license, personal automobile liability insurance, and a clean driving record is required.
• The role requires lifting up to 40 lbs. of weight during outreach, volunteer driver training, or other program activities. 
• Ability to travel as necessary within or outside of King County by car. Currently, travel may be required 2-3 times per week during the workday for outreach events or to collect trip logs from the community vans or for volunteer training, etc. in the communities of: Snoqualmie Valley, Redmond, Sammamish, Tukwila, Shoreline/Lake Forest Park, and the greater King County region. Mileage will be reimbursed based on miles driven from office base.

Examples of what you will be doing:

• Provide staff support for Community Van programs throughout Hopelink’s jurisdictions, which currently include Snoqualmie Valley, Redmond, Sammamish, Tukwila, and Shoreline/Lake Forest Park. 
• Coordinate Community Van volunteer driver recruitment, training, and retention. Serve as day-to-day contact for program volunteers; schedule trainings and orientations, provide volunteer updates, and collect volunteer opportunity interests. Update and maintain volunteer contact list. Maintain a welcoming and responsive relationship with volunteer drivers and develop and execute volunteer appreciation projects. 
• Lead coordination of vehicle drop-offs/pick-ups for vehicle maintenance and conduct regular vehicle checks at least twice a month per jurisdiction. Monitor vehicles for unscheduled maintenance needs and work with Vehicle Distribution Center to maintain vehicle condition. 
• Organize and perform outreach around King County to facilitate more opportunities for clients to learn about Community Van and other transportation resources, including but not limited to attending local events, partnering with organizations, and presenting to groups virtually or in-person. This may include evening and weekend events.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $25/hour

• Up to 10 paid vacation and sick days annually and 10 paid holidays 
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Hopelink Values: 

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Home Page - Hopelink