What are the responsibilities and job description for the Crisis and Support Services Advocate-Bilingual required position at Hope & Safety Alliance?
Position Title: Crisis and Support Services Advocate-Bilingual required
Supervisor: Programs Director
Location: Main office
Schedule: Monday-Friday during training; Shifts vary after training
Employment status: 40 hours/week; range 19.58/hour non-exempt status, plus 100% paid medical, vision, dental and Employee Assistance Program, 3% retirement match, generous PTO package, paid holidays, Paid Family Medical Leave, opportunity for internal growth and promotion, Public Service Loan Forgiveness (PSLF) qualifying employee.
Hope & Safety Alliance is committed to providing a workplace that is welcoming, and everyone is valued. Hope & Safety Alliance has been providing hope and safety to survivors of domestic violence for over 45 years. We believe everyone has the right to a life free from violence and fear of abuse. Each year we serve thousands of survivors and children. We provide resources, services, and programs in support of our mission.
Position Summary:
As a Crisis and Support Services Advocate you work as an integral part of a team providing survivor-centered, trauma-informed advocacy to individuals impacted by domestic violence, sexual assault, dating violence, intimate partner violence, and stalking in Lane County.
Who you are:
You work well independently and as part of a team, and you can multitask in a fast-paced environment and interact professionally, calmly, and equitably at all times.
You relate effectively and respectfully with people of all ages and from diverse backgrounds and work to promote a culturally diverse and inclusive environment.
You have familiarity with crisis de-escalation techniques and can use mature judgment in decision-making and conflict resolution.
You understand oppression and gendered violence, including the intersection of systemic injustices based on race, gender identity, sexual orientation, and ability.
You understand the impacts of trauma and the importance of delivering collaborative, trauma-informed services for survivors of domestic and sexual violence.
You share Hope & Safety Alliance’s commitment to social change, equity, and inclusion, and are united in our vision of building a future free from violence and oppression.
Responsibilities:
Answer the crisis line and chat in a courteous and professional manner, and provide the following services:
Advocacy and safety planning
Emotional support, peer counseling, and crisis intervention
Referrals, resources, and information about community partner agencies
Assistance determining client priorities and needs.
Take Crisis line shifts and be a part of the agencies 24-hour Back-up rotation.
Emergency shelter, transportation, and delivery of essential items, Provide information on domestic violence dynamics, healthy relationships, and parenting.
Collect and record demographic information and enter stats into database for tracking purposes.
Learn new software and technology and use it for communication, tracking, etc.
Work with community partners to provide accurate program information and referrals.
Other duties as assigned
Required Qualifications:
Bilingual Required
Experience working with survivors of domestic violence or sexual assault.
Flexibility, and ability to focus and multitask in a fast-paced or remote working environment.
Ability to work well with a variety of people from diverse backgrounds.
Commitment to building a multi-racial diverse team.
Demonstrated ability to problem solve and be proactive.
Highly skilled in oral and written communication, and active listening.
Understanding of safety planning and the necessity of strict adherence to confidentiality.
Ability to use Microsoft Office Suite, and the internet, and learn new computer programs as needed.
Ability to remain up to date on current technology systems, learn new technology systems, and implement within the scope of duties.
Maintain a level of comfort and ability around basic technology (email, database, text, chat, etc.) as well as future systems as our technology needs to progress
Lived experience as a survivor of domestic violence highly valued.
Completion of provided 40-hour domestic and sexual violence advocacy training (or equivalent approved by the CEO) within the first six months of employment.
Background Check: The Department of Justice requires Hope & Safety Alliance to conduct a background check, fingerprint report, and a search of local and national sex offender registries based on each state of residency for the previous five years.
Work Environment:
This position requires long periods of time working at a computer and talking on a telephone. A domestic violence agency environment can potentially shift from stable to highly charged, and all employees must remain calm, creative, and flexible.
Contagious Disease Considerations:
Protecting the health and safety of our community, including our team is our highest priority, therefore all staff must be vaccinated. Hope & Safety Alliance takes great care to ensure the office is maintained in accordance with CDC guidelines and provides all the necessary protective equipment: masks, face shields, gloves, and hand sanitizer.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Supervisor: Programs Director
Location: Main office
Schedule: Monday-Friday during training; Shifts vary after training
Employment status: 40 hours/week; range 19.58/hour non-exempt status, plus 100% paid medical, vision, dental and Employee Assistance Program, 3% retirement match, generous PTO package, paid holidays, Paid Family Medical Leave, opportunity for internal growth and promotion, Public Service Loan Forgiveness (PSLF) qualifying employee.
Hope & Safety Alliance is committed to providing a workplace that is welcoming, and everyone is valued. Hope & Safety Alliance has been providing hope and safety to survivors of domestic violence for over 45 years. We believe everyone has the right to a life free from violence and fear of abuse. Each year we serve thousands of survivors and children. We provide resources, services, and programs in support of our mission.
Position Summary:
As a Crisis and Support Services Advocate you work as an integral part of a team providing survivor-centered, trauma-informed advocacy to individuals impacted by domestic violence, sexual assault, dating violence, intimate partner violence, and stalking in Lane County.
Who you are:
You work well independently and as part of a team, and you can multitask in a fast-paced environment and interact professionally, calmly, and equitably at all times.
You relate effectively and respectfully with people of all ages and from diverse backgrounds and work to promote a culturally diverse and inclusive environment.
You have familiarity with crisis de-escalation techniques and can use mature judgment in decision-making and conflict resolution.
You understand oppression and gendered violence, including the intersection of systemic injustices based on race, gender identity, sexual orientation, and ability.
You understand the impacts of trauma and the importance of delivering collaborative, trauma-informed services for survivors of domestic and sexual violence.
You share Hope & Safety Alliance’s commitment to social change, equity, and inclusion, and are united in our vision of building a future free from violence and oppression.
Responsibilities:
Answer the crisis line and chat in a courteous and professional manner, and provide the following services:
Advocacy and safety planning
Emotional support, peer counseling, and crisis intervention
Referrals, resources, and information about community partner agencies
Assistance determining client priorities and needs.
Take Crisis line shifts and be a part of the agencies 24-hour Back-up rotation.
Emergency shelter, transportation, and delivery of essential items, Provide information on domestic violence dynamics, healthy relationships, and parenting.
Collect and record demographic information and enter stats into database for tracking purposes.
Learn new software and technology and use it for communication, tracking, etc.
Work with community partners to provide accurate program information and referrals.
Other duties as assigned
Required Qualifications:
Bilingual Required
Experience working with survivors of domestic violence or sexual assault.
Flexibility, and ability to focus and multitask in a fast-paced or remote working environment.
Ability to work well with a variety of people from diverse backgrounds.
Commitment to building a multi-racial diverse team.
Demonstrated ability to problem solve and be proactive.
Highly skilled in oral and written communication, and active listening.
Understanding of safety planning and the necessity of strict adherence to confidentiality.
Ability to use Microsoft Office Suite, and the internet, and learn new computer programs as needed.
Ability to remain up to date on current technology systems, learn new technology systems, and implement within the scope of duties.
Maintain a level of comfort and ability around basic technology (email, database, text, chat, etc.) as well as future systems as our technology needs to progress
Lived experience as a survivor of domestic violence highly valued.
Completion of provided 40-hour domestic and sexual violence advocacy training (or equivalent approved by the CEO) within the first six months of employment.
Background Check: The Department of Justice requires Hope & Safety Alliance to conduct a background check, fingerprint report, and a search of local and national sex offender registries based on each state of residency for the previous five years.
Work Environment:
This position requires long periods of time working at a computer and talking on a telephone. A domestic violence agency environment can potentially shift from stable to highly charged, and all employees must remain calm, creative, and flexible.
Contagious Disease Considerations:
Protecting the health and safety of our community, including our team is our highest priority, therefore all staff must be vaccinated. Hope & Safety Alliance takes great care to ensure the office is maintained in accordance with CDC guidelines and provides all the necessary protective equipment: masks, face shields, gloves, and hand sanitizer.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Salary : $20