Client Services Advocate

JOB SUMMARY:
Client Service Advocates provide quality service and meaningful interactions filling a client-
facing role within the organization. As the direct point of interaction with clients, CSA’s are the
main support and source of referrals and case management for existing and potential AYA
clients. Client Service Advocates ensure that the individuals we serve receive the information
and resources necessary for long-term success.

QUALIFICATIONS:

• Must have a minimum of two years of verifiable work experience in the social service

field or relevant education in place of experience or a combination of both.

• Must have a high school diploma or GED
• The ability to creatively problem solve in collaboration with the position requires

attention to detail and the ability to work with clients. Must be able to perform a needs-
based assessment to address mental, social, and physical health programs which may
benefit participants.

• Ability to provide access to and match clients with community project partners and state agencies to facilitate awareness of wrap-around services available to the individuals and households served

Essential functions of the job may include but are not limited to the following:

• Provide excellent customer service when interacting with clients and the community partners
• Assess and gather information pertaining to new and existing clients
• Planning and goal setting as part of case management activities
• Complete weekly check-in with each assigned individual on the current caseload
• Complete documentation and client information data entry appropriately and timely
• Understanding of and ability to recommend and make available local resources
• Ability to follow directions and multi-task in a fast-moving environment
• Effectively manage time and tasks
• Ability to self-start and ask for guidance when needed
• Desire to help others and the ability to provide case management without bias
• Responsible for one week in on-call rotation every four weeks to answer crisis line
• CSAs serve a variety of secondary roles and, with training, may be assigned to one or more programs which include but are not limited to:
  • Intake and Outreach Services
  • Client Screening
  • Data Research
  • Case Management
  • Event Support
  • Inventory Tracking
  • On-site Residential Support
  • All other duties as assigned

Knowledge Skills and Ability Required:

• Certificates, Licenses, Registrations, Bonding and/or Testing may be required:
• Criminal Justice Fingerprint Clearance
• Valid First Aid card may be required

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