What are the responsibilities and job description for the Director of Program Operations position at Hope Medical Clinic?
At Hope Clinic, our mission is to serve the whole person with compassionate, high-quality care. We are seeking a Director of Operations to join our leadership team and ensure that core programs run efficiently, effectively, and in alignment with our mission to serve all in Jesus' name. If you are energized by mission-driven work and skilled in operational excellence, we'd love to hear from you.
The Director of Operations provides hands-on oversight and structured guidance for all program areas, fostering strong cross-program coordination and continual process improvement. This role partners with program managers and leadership to set operational goals, track outcomes, and strengthen workflows so that Hope Clinic can deliver impactful, whole person care to the uninsured in our community.
What We’re Looking For:
- Bachelor’s degree
- Minimum of 5 years’ experience in nonprofit social services program supervision
- Prior supervisory experience
- Experience working in and managing diverse, client-facing programs
- Strong critical thinking, implementation, and project management skills
- Strong assessment skills
- Operational proficiency with strong process-focus and change management skills
- Clear and direct communication style
- Demonstrated success in continuous quality improvement
- Commitment to Hope Clinic’s mission, identity, and core values
What You'll Do:
- Provide direct oversight and operational guidance to program managers in Behavioral Health, Medical, Dental, and Food & Basic Needs programs
- Ensure programs are delivering quality services in alignment with mission and budget
- Drive continuous quality improvement initiatives, identifying and implementing process enhancements
- Take initiative to communicate, implement, and manage projects and new processes to strengthen cross-program coordination
- Support and coach program managers to strengthen leadership and mission-aligned decision-making
- Provide direct support and engagement with program managers to address and resolve difficult client/patient issues
- Establish and monitor program metrics and outcomes, reporting to leadership team and Hope Clinic board
- Collaborate with HR, IT, volunteer program, and facilities to ensure effective use of resources within programs
- Regularly inform Development and Communications & Marketing teams of relevant program information, initiatives, events, etc. to promote Hope Clinic and support strong donor/partner/community engagement
Hope Clinic is proud to offer a strong benefits package designed to truly care for our team. Highlights include paid vacation and sick time, generous paid holidays (including the week between Christmas and New Year’s), and comprehensive medical, dental, and vision coverage. Dental and vision are offered at no cost, and medical coverage is provided at a very affordable, better than benchmark employee rate. Our benefits go above and beyond what most employers offer, reflecting our commitment to supporting and valuing our staff.
A cover letter detailing your specific interest in Hope Clinic must accompany resume. Resumes without a cover letter will not be considered.
Hope Clinic is an equal opportunity employer. All applicants who meet the stated qualifications are encouraged to apply.
Salary : $70,000 - $80,000