What are the responsibilities and job description for the Outpatient Care Coordinator position at Hope House Addiction Services?
Care Coordinator – Outpatient Department
Hope House is an organization that embraces opportunities to grow with the changing client population and remain a leader in adapting our model to best serve their needs. Creating a dedicated care coordinator position meets a growing need in the population of individuals in recovery from addiction and mental illness and reflects our commitment to improving treatment outcomes in the face of a difficult epidemic. We our looking for an individual who embraces our mission, culture, and is passionate about working with this population. This position represents an opportunity to make an impact in the trajectory of residential substance use treatment. We look forward to bringing a care coordinator on board that will join us in this difficult but rewarding work.
Hope House Mission Statement: Our mission is to provide individualized treatment to those living with a substance use disorder (SUD). Individuals will receive education and support allowing them to pursue their life interests with families, employers, and be self-sufficient members of their communities. In addition, we strive to provide current information on the disease of addiction to families and the community at large.
Primary Responsibilities
In conjunction with clinicians and clients’ individualized treatment plans, the care coordinator will do the following:
- Identify resources that meet clients’ individualized needs and facilitate connections between clients and these resources
- Act as patient navigator to prevent gaps in care and help clients put treatment plans into action
- Rapid triage and crisis intervention
- Urgent follow-up for critical psychiatric and medical needs
- Assist with insurance coverage, scheduling appointments, transportation, and parts of the treatment plan that client and clinician cannot handle on their own
- Manage transitions in care and interagency referrals to other levels of care
- Ideal for complex clients seeing multiple providers in multiple settings
- Develop and maintain partnerships with outside agencies that offer relevant services to Hope House clients
- Maintain active database of community resources and update on a regular basis
- Assist clients in scheduling and transportation to outside appointments on a case-by-case basis
- Serve as the liaison between Hope House and outside agencies to develop a network of resources appropriate for client needs
- Remain in close communication with clinicians and staff to ensure client needs are met and consistent with individualized treatment goals
- Assist in aftercare planning
Knowledge and Skill Requirements
- Existing knowledge of, and/or willingness to learn about, community programs relevant to the needs of clients with co-occurring mental health and substance use disorders
- Strong interpersonal skills
- Bachelor's level education
- Excellent time management and workflow prioritization
- Proficiency with MS Office suite
- Self-starter who can work independently
- Compassionate and flexible approach to client care
- Ability to work effectively as part of an interdisciplinary team
- Creative and innovative thinker
- Bilingual/bicultural a plus
- Demonstrated ability to work successfully in multi-cultural settings with diverse client populations.
Hope House Addiction Services is a 501(c)(3) Non-profit Company. Our benefit program is among the best in the industry including company-sponsored health and dental, 100% employer paid short-term disability (STD), long term disability (LTD) and life insurances, 3 weeks’ vacation your first year, in addition to sick/personal time. Free parking and a retirement savings opportunity with company contributions. Paid Training and professional development.
Hope House Addiction Services is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender Identity , age, religion, disability, sexual orientation, veteran status, marital status or any other characteristic protected by law.
Job Type: Full-time
Pay: $26.00 - $28.00 per hour
Work Location: In person
Salary : $26 - $28