What are the responsibilities and job description for the People and Culture Generalist position at Hope & Help Center of Central Florida?
Job Summary
Position is responsible for day-to-day People and Culture operations and support of the function across several facets of the employee life cycle, including recruiting and onboarding, payroll, employee relations, benefits and leave administration, HRIS records, compliance and policy implementation, ensuring a consistent, legally compliant and positive workplace. Roles serves as a key point of contact for employees and often blends administrative execution with practical, strategic support.
Job Purpose
Position delivers core People and Culture operational services while actively supporting strategic leadership and shaping culture and engagement across the organization. Role champions organizational values while fostering an inclusive, engaging workplace and ensuring people practices are consistent and aligned with broader strategic goals.
Essential Functions
Essential functions are the primary duties/main job responsibilities that an incumbent must be able to perform, with or without accommodation. Key accountabilities include employee relations and engagement, benefits and leave administration, payroll and HRIS administration, compliance and records management, and performance management and professional development.
Job Factors
Minimum Education Level Required: Bachelor’s degree in human resources, business administration, psychology or a related field. Must obtain professional certification (SHRM-CP or PHR) upon hire.
Minimum Experience Level Required: Minimum three years of progressive professional experience in human resources in a multi-functional HR role; healthcare or pharmacy operations setting preferred.
Knowledge, Skills and Abilities
Physical Demands
The physical demands described represent those that an employee must meet in order to perform the essential functions of the job. Reasonable accommodation may be made in compliance with the Americans with Disabilities Act of 1990.
Indoors in an environmentally controlled space with exposure to environmental hazards (contaminants, hazardous equipment, and infectious disease.) Occasional work outdoors exposed to elements.
Frequent performance of position duties while standing and walking and otherwise in motion.
Frequent computer use at a workstation up to two hours or more at a time.
Frequently fast-paced work with unscheduled interruptions.
Work may require an adjusted work schedule, overtime, and evening/weekend hours in order to meet patient care demands.
Some public contact requiring business-appropriate apparel and/or occasional use of personal protective equipment.
Disclaimer
This job description is intended to describe the general functions and context of the work to be performed by position incumbents. It is not intended to be a complete representation of all duties, responsibilities, and skills required for this job classification and is subject to change at any time, with or without notice.
Position incumbents must meet occupational demands and fitness-for-duty requirements. Submissions without a cover letter will be automatically disqualified. Internal candidates will receive preferential consideration.
Position is responsible for day-to-day People and Culture operations and support of the function across several facets of the employee life cycle, including recruiting and onboarding, payroll, employee relations, benefits and leave administration, HRIS records, compliance and policy implementation, ensuring a consistent, legally compliant and positive workplace. Roles serves as a key point of contact for employees and often blends administrative execution with practical, strategic support.
Job Purpose
Position delivers core People and Culture operational services while actively supporting strategic leadership and shaping culture and engagement across the organization. Role champions organizational values while fostering an inclusive, engaging workplace and ensuring people practices are consistent and aligned with broader strategic goals.
Essential Functions
Essential functions are the primary duties/main job responsibilities that an incumbent must be able to perform, with or without accommodation. Key accountabilities include employee relations and engagement, benefits and leave administration, payroll and HRIS administration, compliance and records management, and performance management and professional development.
Job Factors
Minimum Education Level Required: Bachelor’s degree in human resources, business administration, psychology or a related field. Must obtain professional certification (SHRM-CP or PHR) upon hire.
Minimum Experience Level Required: Minimum three years of progressive professional experience in human resources in a multi-functional HR role; healthcare or pharmacy operations setting preferred.
Knowledge, Skills and Abilities
- Understanding of core employment law and HR compliance (e.g. wage and hour, leave, discrimination, basic benefits concepts and payroll.)
- Experience with HR practices including recruiting, onboarding, performance management, employee relations, and data management.
- Knowledge of business processes, cultural transformation and change management principles preferred.
- Strong written and verbal communication skills with the ability to communicate effectively with all levels of the organization and adapt messaging for the appropriate audience.
- Ability to function in a complex team environment, collaborating with external and internal professionals and other partners.
- Strong time management, prioritization and organization skills.
- Computer skills (word processing, spreadsheets, databases) and familiarity with various software programs, equipment and technology necessary for HR operations. Familiarity with Paychex, Microsoft Suite, AI platforms and Employee Navigator preferred.
- Strong analytical and problemsolving skills to interpret data, identify trends and recommend actions.
- Ability to maintain confidentiality, exercise discretion and build trust at all levels.
- Strong interpersonal relationship skills, professionalism and high emotional intelligence.
- Ability to work independently and as a partner with managers, adapting to change and handling ambiguity.
- Ability to apply judgment in balancing employee advocacy with organizational risk and compliance needs.
Physical Demands
The physical demands described represent those that an employee must meet in order to perform the essential functions of the job. Reasonable accommodation may be made in compliance with the Americans with Disabilities Act of 1990.
- High mobility, prolonged standing and walking, sometimes for extended periods without breaks.
- High manual dexterity and repetitive movements using hands and fingers.
- Motor vehicle and other transportation operations between campus locations and to offcampus locations and events (Travel 5%)
- Lifting items up to 30 pounds and physical exertion.
- Frequent bending, stretching, twisting and reaching.
- Access information using a computer
Indoors in an environmentally controlled space with exposure to environmental hazards (contaminants, hazardous equipment, and infectious disease.) Occasional work outdoors exposed to elements.
Frequent performance of position duties while standing and walking and otherwise in motion.
Frequent computer use at a workstation up to two hours or more at a time.
Frequently fast-paced work with unscheduled interruptions.
Work may require an adjusted work schedule, overtime, and evening/weekend hours in order to meet patient care demands.
Some public contact requiring business-appropriate apparel and/or occasional use of personal protective equipment.
Disclaimer
This job description is intended to describe the general functions and context of the work to be performed by position incumbents. It is not intended to be a complete representation of all duties, responsibilities, and skills required for this job classification and is subject to change at any time, with or without notice.
Position incumbents must meet occupational demands and fitness-for-duty requirements. Submissions without a cover letter will be automatically disqualified. Internal candidates will receive preferential consideration.
