What are the responsibilities and job description for the Business Services - Student Account Representative position at Hope College?
Position Title
Business Services - Student Account Representative
Classification Title
Hourly Full Time (1.0 FTE)
Benefits Eligibility
Benefits Eligibility
Department
Business Services
Job Description
The Student Account Representative serves with a team of ten accountants including accounts receivable, accounts payable and our finance team. The Student Account Representative serves as the first point of contact for our students and families, providing excellent customer service for a welcoming and friendly environment. Additionally, the Student Account Representative is responsible for efficiently executing multiple front office duties while playing an important supportive role of the Business Services team.
- Serve as receptionist for Business Services Staff
- Receive and post payments to the appropriate accounts
- Maintain a balanced cash drawer, reconciling funds twice daily
- Maintain subsidiary ledger of certain payments
- Verify outstanding balances on student accounts for acceptance of re-admits, special students and release of transcripts
- Process payment plan information
- Release petty cash when proper documentation is provided
- Manage health insurance verification of students
- Process wire transfer payments
- Assist with mailings and emails
- Assist with collection efforts
- Accounting journal entries
- Process scholarship payments
- Process NSF and returned checks
- Check Business Services email daily
Qualifications
- Associate Degree (or equivalent) preferred with at least three years experience in a similar customer service position, preferably higher education.
- Ability to communicate effectively and work cooperatively with a diverse student, staff and business partner population. Must be personal, energetic and possess a strong desire to provide exceptional customer service.
- Working accounting knowledge and mathematical skills.
- Strong command of the Microsoft Office suite required.
- Ability to manage multiple assignments and work effectively with many interruptions is essential.
- Ability to plan and work independently and as a team member.
- Willingness and ability to adapt to changing technologies and responsibilities.
Physical Demands
This position requires remaining in a sitting or standing position for frequent periods of time; uses office machinery such as a computers, printers, copy machines; Occasionally involves moving items over 10 pounds; frequently will move between different offices/workspaces/buildings; and requires effective communication abilities. In the case of temporary or permanent condition(s) that require(s) accommodation(s), reasonable accommodation(s) may be requested.
Pre-employment Screenings
All offers of employment are contingent upon a background check. Some positions may have position specific requirements, such as education/licensure/certification verification, a physical, drug screening, credit checks and/or transportation record review.
Posting Detail Information
Posting Number
2023-339SR
Job Posting Open Date
11/21/2025
Job Posting Close Date
12/12/2025
Open Until Filled
No
Is this position available for sponsorship
No
Special Instructions to Applicants
Documents Needed to Apply
Required Documents
Optional Documents
- Resume
- Cover Letter
