What are the responsibilities and job description for the Membership Services Account Representative position at Grand Rapids Griffins?
MEMBERSHIP ACCOUNT REPRESENTATIVE
JOIN OUR WINNING TEAM
Build your sales career with one of the American Hockey League’s most successful organizations. The Grand Rapids Griffins are seeking a motivated, competitive individual to grow our season-ticket membership base and build lasting relationships with fans and local businesses.
As part of a ticket sales team with a proven record of developing successful sales professionals, you’ll pursue new business, manage member relationships, and help clients find the ticket plans and experiences that fit their needs.
As part of a ticket sales team with a proven record of developing successful sales professionals, you’ll pursue new business, manage member relationships, and help clients find the ticket plans and experiences that fit their needs.
Sales experience outside sports is welcome. Prior sports industry experience is not required.
POSITION OVERVIEW
This role combines proactive sales outreach with account management and member service. We’re looking for someone who enjoys starting conversations, follows through consistently, and is motivated by achieving measurable goals.
KEY RESPONSIBILITIES
- Generate new business: Identify and engage prospects through outbound calls, emails, text messages, referrals, appointments, and arena visits.
- Sell ticket plans and experiences: Present and sell full season, partial season, and FLEX ticket plans, along with group tickets and suite/hospitality packages.
- Build and retain relationships: Manage client accounts, provide responsive service, and pursue renewal, additional sales, and referral opportunities.
- Achieve sales goals: Meet monthly, quarterly, and annual sales and renewal goals through consistent outreach and timely follow-up.
- Maintain accurate records: Track prospect conversations, account activity, and next steps in Salesforce.
- Support client experiences: Coordinate client game-day experiences and work with the Ticket Sales and Operations team to deliver a positive experience.
-
Develop your skills: Participate in training and coaching, apply feedback, and share ideas to improve sales and member service.
QUALIFICATIONS
- Previous sales or customer-facing experience preferred, including experience outside the sports industry.
- Comfortable initiating conversations, making outbound calls, and asking for the sale.
- Strong communication and relationship-building skills.
- Organized and dependable, with the ability to manage multiple accounts and follow-up commitments.
- Motivated by goals, willing to learn, and receptive to coaching.
- Familiarity with Microsoft Office; Salesforce or other CRM experience is a plus. Ability to work required home games and select evening and weekend events.
EDUCATION
Bachelor’s degree in business or a related field preferred.
PHYSICAL DEMANDS
Ability to bend, reach, and lift boxes and office supplies up to 30 lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.