Front Desk Assistant - CentralReach Experience

Hope Center for Behavior Change | ABA Therapy

Hope Center for Behavior Change is a compassionate, growth-oriented ABA therapy practice dedicated to improving the lives of children and families. We are seeking a detail-driven, tech-savvy, and people-friendly Front Desk Assistant to support daily operations and client experience. This part-time role is ideal for someone who enjoys a blend of administrative work, light compliance tasks, and customer service in a clinical environment.

Position Details

• Job Type: Part-time with Full-Time growth opportunity
• Location: West Palm Beach, FL 33415
• Schedule: Weekdays until 6:30pm
• Compensation: Up to $18.00 Depending on Experience
• Start Date: ASAP
  
  

Key Responsibilities

• Client and Visitor Experience
• Greet customers and clients; provide a warm, professional front-office presence.
• Manage phone, email, and general inquiries; route and follow up as needed.
• Maintain organized, welcoming office spaces.
• Documentation, Records, and Compliance
• Read and review clinical notes for completeness and clarity.
• Audit session notes and the eHR system to support documentation integrity.
• Audit payroll timesheets and employment record systems for accuracy.
• Assist with creation and management of company SOPs, consent forms, initial paperwork, and onboarding documents.
• Support in-service and continuing education tracking and organization.
• Scheduling and Coordination
• Manage and maintain Google Calendar and CentralReach for staff and client scheduling.
• Assist with onboarding tasks and coordination with clinical and administrative teams.
• Data, Files, and Systems
• Perform data entry, scanning, and organization of interventions, books, and reference materials.
• Maintain contact management systems and update client records.
• Build and manage Excel spreadsheets for client information and executive task tracking.
• Support creation of a Program Library, including management, reactive, and proactive strategy libraries.
• Communications and Marketing
• Oversee email management, forwarding, and maintenance across shared inboxes.
• Establish and maintain social media and basic internet marketing initiatives (posting, scheduling, engagement).
  

Qualifications

• Required:
• High school diploma or equivalent.
• 1 year of administrative, front desk, or office coordination experience.
• 2 years experience with CentralReach Platform
• Proficiency with Microsoft Office / Google Workspace (Gmail, Drive, Docs, Sheets, Calendar).
• Strong Excel/Sheets skills (filters, lookups, basic formulas, data organization).
• Excellent written and verbal communication; strong attention to detail.
• Ability to handle sensitive information with discretion and maintain confidentiality (HIPAA awareness).
• Preferred:
• Experience in a healthcare, behavioral health, or ABA therapy setting.
• Familiarity with eHR systems and documentation workflows.
• Experience with payroll timesheet review and employment records.
• Social media management and basic marketing familiarity (content scheduling, engagement best practices).
  

Core Competencies

• Detail-oriented and organized; proactive problem-solver.
• Customer service mindset with professional, compassionate demeanor.
• Tech-savvy and quick to learn new software tools.
• Reliable, punctual, and able to manage multiple priorities.
  
  

Physical/Work Requirements

• Ability to sit/stand for extended periods.
• Ability to lift up to 20 lbs occasionally for office organization tasks.
• On-site presence required for front desk coverage.
  
  

Benefits

• Benefits commensurate with part-time role
  
  

Applications will be reviewed on a rolling basis.

Hope Center for Behavior Change is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and clients.