What are the responsibilities and job description for the Direct Service Advocate Hotline Hospital Mon/Tue 4p-12a position at Hope and Healing Survivor Resource Center?

Position Summary

Provides trauma-informed crisis intervention and advocacy to survivors through the 24/7 hotline, web-based chat, and in community-based settings, including healthcare facilities, law enforcement agencies, and other community locations. Responsibilities include responding to survivors, co-survivors, and community members with compassion and professionalism, offering in-person accompaniment and ensuring access to resources and safety planning.

Job Description

Required Education, Experience and Qualifications

Four-year degree in communication, public relations, women’s studies, social work, criminal justice, psychology, or related field strongly preferred or relevant experience in working with survivors of trauma.
Victim advocacy training and/or experience preferred.
Maintain valid Ohio driver’s license and ability to meet agency requirements for driving insurability.
Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations)

Role and Responsibilities

Provides crisis intervention, advocacy, education on crime victims’ rights, and trauma-informed support to survivors in diverse settings, including but not limited to hospitals, children’s advocacy center, medical facilities, law enforcement agencies, court, on-scene community responses, campus and educational settings, and within community organizations.
Respond to crisis hotline calls and online chat option from survivors and co-survivors, as well as to provide information to community members, professionals, police stations, and hospitals.
Utilize crisis intervention best practices including safety planning, trauma-informed care, brainstorming, and listening skills to provide compassionate support to all survivors. Support hotline callers with emotional support and provide accurate referrals to community services upon request.
Complete accurate documentation in compliance with agency procedure.
Maintain anonymous/confidential record-keeping and information for all survivors and co-survivor contacts.
Complete minimum of 40-hour training in compliance with OAESV and ODVN best practices.
Works cooperatively with other staff members and volunteers to ensure best practices in service delivery.
Complies with agency policies and procedures, federal and state requirements, CARF Standards and educational/certification/registry requirements including Service Excellence Standards while always representing the mission and philosophy of Hope and Healing.
Performs other duties as assigned.

Supervisory Responsibilities (if applicable for the position) –No supervisory responsibilities

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 50 pounds.
Work environment: This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement.

Position Type and Expected Hours of Work

Full Time, Part Time, and Sub

Additional Qualifications

Excellent interpersonal and communication skills, particularly with diverse populations.
Computer skills including, but not limited to, Microsoft Word and Excel.

Benefits - Full time:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Benefits - Part time:

401(k)
401(k) matching

EEO

Hope and Healing Survivor Resource Center (H&H) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. H&H prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, military status, national origin, disability, genetic information, pregnancy, ancestry, or any other protected characteristic as outlined by federal, state or local laws. Additionally, reasonable accommodations will be made (where appropriate) for religious practices or employees with disabilities. Employees who may require a reasonable accommodation should contact an agency Director or the CEO. This policy applies to all employment practices within H&H, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. H&H makes hiring decisions based solely on qualifications, merit and program needs at the time.

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Direct Service Advocate Hotline Hospital Mon/Tue 4p-12a

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