What are the responsibilities and job description for the Surgery Scheduler I position at HOPCo?
Surgery Scheduler I
Location: Paoli, Collegeville and Exton
Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder
Overview
Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Surgery Scheduler I to join our team in our Paoli, Collegeville and Exton PA locations. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.
Position Summary
The Surgery Scheduler I is responsible for coordinating all aspects of the surgical scheduling process. This includes tracking medical clearances, arranging pre-operative and post-operative appointments, communicating scheduling requirements to patients, and ensuring all documentation and authorizations are completed accurately. This role supports efficient clinic workflow and ensures each patient receives timely, clear, and compassionate communication throughout the surgical scheduling process. This is a full-time position.
Key Responsibilities:
- Track and obtain medical clearances for scheduled surgeries.
- Navigate the EMR to document voicemails and return calls as needed.
- Contact patients within 48 hours of the signed surgical order to schedule surgery and all associated pre-op and post-op appointments.
- Provide ongoing communication with patients regarding pre-certification, authorizations, financial counseling, and the overall scheduling process.
- During financial counseling, collect patient responsibility via phone or instruct patients to bring required payment to their pre-op appointment.
- Communicate all clinical instructions required for appointments and procedures.
- Update the system with any changes or additions to the schedule.
- Accurately update patient information in the practice management system and EMR.
- Ensure canceled appointments and related ancillary appointments are appropriately canceled and communicated.
- Perform other duties as assigned.
Qualifications
Education:
- High school diploma/GED or equivalent working knowledge preferred.
Licenses & Certifications:
- None required.
Experience:
- 1–2 years of medical office scheduling experience OR 1–2 years administrative experience with orthopedic clinic exposure.
- Experience communicating effectively with physicians, patients, and the public.
- Experience working with insurance plans, authorizations, and patient scheduling processes.
- Experience using computer systems and entering patient information accurately.
Compensation & Benefits
• Comprehensive benefits package including medical, dental, and vision plans
• 100% employer-paid life insurance
• 401(k) retirement plan with employer Safe Harbor contribution and additional discretionary profit sharing
• Benefits are effective on your hire date (for full-time employees)
• Generous paid sick and vacation time
• 7 paid holidays annually
• Opportunities for growth and advancement
• Employee referral reward program
About Premier Orthopaedics & Philadelphia Hand to Shoulder
Premier Orthopaedics and Philadelphia Hand to Shoulder Center (PHSC) are leading providers of comprehensive musculoskeletal care throughout Pennsylvania, New Jersey and Delaware.
Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 150 providers across 50 locations. Our facilities include state-of-the-art MRI centers, outpatient surgery centers, physical therapy clinics, and orthopedic urgent care centers to ensure timely access to high-quality, patient-focused care.
Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless care—from diagnosis and treatment to post-operative and rehabilitative recovery. With 14 convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions.
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