Crater Lake Tasting Room Server

The individual in this role serves as the face of Crater Lake Spirits, delivering exceptional customer service to both retail and industry visitors in the Crater Lake Spirits Tasting Room, located in Bend, Oregon. Their primary responsibility is to educate consumers about the history, craftsmanship, and quality of Crater Lake Spirits, while also supporting retail sales as a secondary function. Reliability and a positive attitude are essential. Must be 21 to apply.  This position receives tips.

DUTIES AND RESPONSIBILITIES

• Provide product tastings to public and industry guests 
• Be familiar with each product, manufacturing process, and product category 
• Must always follow OLCC rules and regulations
• Crafting & batching mini cocktails 
• Maintaining product inventory
• Perform retail sales, including processing credit card transactions
• Clean glassware and stock other supplies as needed
• Maintain a clean environment, including the restroom
• Other duties as may be assigned

OTHER ESSENTIAL ABILITIES AND DUTIES

• Ability to work with minimal supervision
• Ability to communicate well with management, supervisors, and co-workers
• Ability to multitask
• Ability to use common sense to make decisions when appropriate 
• Use basic mathematical skills
• Attention to details
• OLCC Server Permit required

COMPANY RESPONSIBILITIES

• Support HRD’s mission, vision, and core values 
• Contribute to and support the strategic plan, annual priorities, and HRD initiatives 
• Contribute to a positive HRD culture based on mutual respect, cooperation, support, and openness to many perspectives
• Maintain confidentiality
• Adhere to Hood River Distillers Employee handbook policies, company standards and procedure

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma required. Experience in a bar or restaurant and/or training in the alcohol industry desired.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to communicate effectively with management, customers and employees. 

MATHEMATICAL SKILLS

Basic math skills for handling cash transactions, making change, and calculating tabs; ability to measure and pour accurately, including converting between ounces and milliliters; understanding of ABV/proof calculations; and comfort with simple ratio math for scaling cocktail recipes and tracking inventory or waste.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee must be able to stand and walk for extended periods of time; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

LOCATION/POSITION TYPE/EXPECTED HOURS OF WORK

This is a part-time, position based in Bend, Oregon at the Crater Lake Spirits Tasting Room. The role is hourly and is typically 28 hours per week, Thursday – Monday, but some flexibility may be required.