Information Support Coordinator - District Technology Department

Application Process:

Current District Regular and Temporary (through June 30, 2026) Employees:

Submit your interest letter in TalentEd/Applicant Tracking, outlining you qualifications for this position.

External Applicants (Including Substitutes and District Coaches):

Submit an electronic application through TalentEd/Applicant Tracking (link on District website or click here https://hoodriver.tedk12.com/hire/index.aspx)

• Include a letter of interest, addressed to Tod Hilstad, Technology Director
• Three (3) recent letters of reference;
• Current resume;
• Unofficial college transcripts. Note: Official college transcripts will be required upon hire, if not already on file at the District Office.

All materials need to be included in your TalentEd/Applicant Tracking application.

JOB SUMMARY

The Information Support Coordinator serves as the Team Lead for the information support staff, working with schools and departments to manage information systems and identify technology solutions. This position coordinates the technical workflow of Information Support Technicians, providing a high-level tier of technical escalation and project oversight. This role works closely with staff to develop systems and user documentation, configure user settings, provide state reporting, define user roles, develop reports, extract data, provide user training, and assist with system updates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Employees in this position perform some or all of the following tasks. Essential duties of this position include the following:

• Coordinate and provide team leadership for the District’s information support technicians, serving as the primary lead for project delegation and workflow management.
• Serve as the secondary tier of technical support for Information Support Technicians, resolving escalated support requests and providing technical guidance.
• Provide support and training on how to extract data from all data systems to various users including building secretaries, TOSAs, data-entry technicians, and building principals.
• Maintain access to the Student Services system users including adding users and granting security rights.
• Manage support cases with software help desks and follow up as necessary to resolve programming and support issues.
• Build and maintain standard interfaces for exchanging data between the District’s student information systems and other applications.
• Provide tracking, oversight, and District-level support for all ODE required reports including ADM reporting, NCLB/LEP SMF file submissions, OPTE-MIS data submission, SSID file submission, Assessment Pre-Code file submission, and Data Integrity.
• Oversee and maintain system security protocols for all information systems used by the District.
• Assist users with building and maintaining custom reports such as Enrollment, Attendance, Immunization, Discipline, Locator Cards, and Mail Labels.
• Represent Hood River County School District at state-wide users group meetings to help resolve user problems and recommend program enhancements to data collection and information systems.
• Collaborate with District technology staff to coordinate data network needs and hardware support.
• Perform other duties as assigned.

WORKPLACE EXPECTATIONS

• Work effectively with and respond to people from diverse cultures or backgrounds.
• Demonstrate professionalism and appropriate judgment in behavior, speech, and dress in a neat, clean, and appropriate manner for the assignment and work setting.
• Maintain regular and appropriate attendance and arrive on time for assignment(s) for the purpose of meeting the needs of the students and the district.
• Confer regularly with immediate supervisor.
• Follow all district policies, work procedures, and reasonable requests by proper authority.
• Maintain the integrity of confidential information relating to a student, family, colleague, or district patron.
• Develop job skills necessary to meet changes in the position.
• Meet applicable district physical ability/health and safety guidelines for the position.

SUPERVISORY RESPONSIBILITIES

All school employees have some responsibility for supervising students and assisting in maintaining a safe environment. This position does not supervise other employees.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma with a Bachelor’s or Associate Degree in a computer science-related field preferred.
• Prior job-related experience (paid or volunteer) in an information system or data management-related field.
• Possess current knowledge of information systems principles, procedures, and practices.
• High-level proficiency in data management systems and enterprise application software.
• Ability to serve as the "next tier" of support, troubleshooting complex issues escalated by Information Support Technicians.
• Ability to lead Information Support Technicians by coordinating project timelines, scheduling site support, and ensuring consistent service delivery across the District.
• Maintain strict confidentiality of staff and student records (FERPA/HIPAA compliance).
• Ability to understand and carry out oral and written instructions; read, interpret, and apply rules, regulations, and policies.
• Possess an instructional level of knowledge of current Microsoft and Apple operating systems, compatible applications, and hosting hardware.
• Ability to be flexible and accommodating to changing situations and processes.
• Adhere to safety practices and work within time constraints; providing a high level of customer service at all times and maintaining a positive image on behalf of the District.
• Ability to handle multiple conflicting priorities, continuously prioritizing and reprioritizing projects and responding to unexpected changes.
• Ability to coordinate Information Support Technician workflows by scheduling and staffing building work sites with the appropriate level of support.
• Valid driver’s license and proof of insurance.

The hourly pay range for this position for the 2025/26 school year is $33.63 to $38.22/hour. This is a year-round position.

HOOD RIVER COUNTY SCHOOL DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER. Reasonable accommodations for the application and interview process will be provided upon request and as required in accordance with the Americans with Disabilities Act of 1990. Disabled persons may contact Hood River County School District at 541/387-5016 for additional information or assistance. Speech or hearing impaired persons may contact Hood River County School District for assistance through the Oregon Telecommunications Relay Service by dialing 1-800-735-2900.