Resident Counselor

JOB DESCRIPTION:

The Resident Counselor plays a vital role in ensuring the smooth day-to-day operation of the shelter by promoting resident safety, enforcing shelter policies, responding to resident needs, and fostering a respectful, family-centered community.

The Resident Counselor serves as a positive role model by building supportive relationships with residents, encouraging personal responsibility, reinforcing independent living skills, promoting positive family interactions, and helping residents successfully navigate daily shelter life. Through consistent engagement, observation, and encouragement, the Resident Counselor reinforces resident service plan goals established by the Assistant Shelter Manager and supports activities and programming coordinated by the Family Engagement Coordinator.

Working collaboratively with the Agency Staff, the Resident Counselor communicates resident concerns, responds to crises and emergencies, documents resident interactions and incidents, and contributes to a coordinated, multidisciplinary approach to resident care and shelter operations. The Resident Counselor is committed to maintaining a professional, trauma-informed workplace that reflects kindness, accountability, cultural humility, inclusion, and respect for residents, colleagues, volunteers, and community partners.

The position requires flexibility to meet the operational needs of the shelter and includes evenings, weekends, holidays, overnight shifts, and additional hours as necessary to ensure continuous shelter operations, resident safety, emergency response, and compliance with agency and regulatory requirements.

QUALIFICATIONS FOR THE POSITION:

(Not the Individuals Qualifications)

1. HS Diploma or GED

2. Experience working with families experiencing homelessness preferred.

3. Experience utilizing trauma-informed and person-centered approaches.

4. Strong interpersonal, de-escalation, conflict resolution, and communication skills.

5. Experience using electronic documentation systems preferred.

6. Must be detail oriented and have competent literacy and writing, documentation, communications and interpersonal abilities (friendly, courteous, helpful, ability to work as part of a team).

7. On a continuing basis, stand, sit, bend, squat, climb, kneel, twist and reach, and lift and carry weight of twenty-five pounds or less while assisting residents with daily living skills, housekeeping, etc.

8. Bilingual preferred.

9. Successfully completes all required agency training related to mandated reporting, trauma-informed care, child safety, crisis intervention, and emergency procedures within established timeframes.

10. ServSafe Food Handler Certification is required within ninety (90) days of hire and must be maintained throughout employment.

Schedule Information:
Full-time and on-call positions operate within the following shift windows: 8:00 AM–4:00 PM, 4:00 PM–12:00 AM, and 12:00 AM–8:00 AM. Full-time schedules are assigned based on operational needs and may vary.

Pay: $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Can you briefly share any experience you have working with adolescents, in residential care settings, or in roles involving behavioral or crisis support?
• What type of position are you primarily seeking?

Option A) Full-time

Option B) On-call

Option C) Either

• Which shift(s) are you consistently available to work?

(Select all that apply.)

Option A) 8:00 AM – 4:00 PM

Option B) 4:00 PM – 12:00 AM

Option C) 12:00 AM – 8:00 AM

Work Location: In person

Salary : $19