Supervisor (Part-Time) - Hyatt

THIS WOULD BE A PART-TIME POSITION IN OUR HYATT REGENCY WAIKIKI RETAIL STORE. PARKING WILL BE PAID FOR (LOCATION TBD SOMEWHERE IN WAIKIKI AREA).

SUMMARY: Provides exemplary customer service on the selling floor while supporting associates in following brand standards, achieving daily goals, and delivering a world-class customer experience. This role oversees daily operational tasks and provides coaching, guidance, and support to the team throughout the shift.

DUTIES AND RESPONSIBILITIES:

• Adheres to and exemplifies behaviors aligned with company core values:
  
  
  
  • We Work with Passion & Purpose (Ho'ohana)
  
  
  • We Choose to Do What is Right (Pono)
  
  
  • We Work Together (Laulima)
  
  
  • We Care (Malama)
  
  
  • We Take Ownership & Responsibility (Kuleana)
  
  


• Fosters a sense of teamwork and collaboration among team members by building an employee culture that is aligned with HCC Values and operating principles. Ensures all employees are treated consistently, fairly, ethically, and respectfully


• Strives to exceed the company service standards through actions, and support of team


• Actively engage with customers to assist with product selection by fostering a positive and world-class shopping experience. Ensure employees have product knowledge and resources to be able to communicate features and risks as well as upsell when possible.


• Demonstrates consistent adherence to opening, closing and safety/security procedures as documented in standard operating procedures as well as Department of Health and Food Safety guidelines when handling our products.


• Assist with coaching and training store employees to meet company policies, standards and expectations and provide the Store Manager with meaningful feedback for performance evaluations.


• Participate in training new Associates using the company training checklists.


• Encourage employees to collaborate and communicate with each other and to leadership team. Support manager to escalate solutions, suggestions and improvements within team and to retail management. Actively participate in team meetings to develop self and team to meet and exceed service standards.


• Support and perform duties related to inventory management to include but not limited to; receiving, transfers, pricing, product count, and physical inventory.


• Partner with other company departments as needed:
  
  
  
  • With Visual Merchandising to implement and maintain store merchandising standards
  
  
  • With other HQ Administrative departments as required for effective store operation
  
  


• Other duties as assigned.

EDUCATION/EXPERIENCE:

• High School diploma or equivalent work experience in the service industry


• Minimum 2 years prior experience in retail or hospitality industry


• Minimum 2 years or more in a supporting or leadership role of a team with 5 or more employees


• Prior experience with computerized Point-of-Sale systems

SKILLS:

• Has a willingness to learn, apply and develop effective decision making skills


• Demonstrates the desire to learn how to lead, coach and develop employees to meet and exceed performance standards and expectations. 


• Professional verbal and written English skills to be able to communicate effectively with customers and employees


• Ability to effectively use Microsoft Outlook, Word, and Excel at beginner to intermediate levels


• Valid Food Handlers Card required at all times after completion of introductory period

PHYSICAL DEMANDS:

• Sit or stand and walk throughout the scheduled work shift


• Twist body, bend, and reach above head


• Lift and/or move up to 25 lbs


• Stand on ladder up to 6 ft and reach shelving to place product