Computer Data Entry Aide (H-HEAP) - Temporary (May - August)

INTRODUCTION

The H-HEAP Computer Data Entry Aide will perform general clerical day-to-day operation duties from answering phones, faxing, making copies, filing documents, and data entry.

The position will review all incoming H-HEAP applications for final processing into the state data system. There will be times this position will assist with interviewing H-HEAP applicants in person or by phone to confirm accurate information in order to finalize client’s application. The position will assist the H-HEAP Program Coordinator in running reports before final submission to the state. Other responsibilities include handling a high volume of incoming calls in a professional manner and maintain a high-level of confidentiality. This is a temporary position.

ESSENTIAL POSITION RESPONSIBILITIES

• Performs general data entry activities (inputting/retrieving information) from a variety of source documents
• Types, proofreads, and prepares reports
• Review documents to ensure accuracy, check for missing information, and/or other required documents
• Must be able to work independently to meet deadlines.
• Contact applicants and assist with completing their applications in person or by phone
• Answer and informs callers about services in a professional manner
• Interview clients to obtain information, explains the process, and completes the intake process
• Provides and receives client information in person, by telephone, or mail to authorized individuals
• Maintain accurate logs, daily schedules, taking messages, and performs follow-up with potential applicants
• Maintains documents, files, applications and other pertinent information
• Other duties may be assigned

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

A high school diploma/equivalent is minimally required

EXPERIENCE

Two (2) years of general clerical experience with answering phones, faxing, making copies, filing documents, data entry, and computer literacy in excel and access.

REQUIRED SKILLS, KNOWLEDGE & ABILITIES

• Must maintain a high level of confidentiality
• Must be able to read, write and speak in Standard English
• Able to accept supervision and work with staff and community social services providers cooperatively
• Able to deal effectively with a variety of people, situations, problems and changes
• Able to work with people who are in stressful situations
• Able to work independently, as well as in groups
• Daily access to a vehicle preferred
• Bilingual/bicultural skills, preferably in Marshallese, Chuukese, Samoan, Filipino, Korean, Laotian, Vietnamese, Japanese, or Chinese

DESIRED SKILLS, KNOWLEDGE & ABILITIES:

• Knowledge of the characteristics of low-income areas and the community resources on Oahu
• Knowledge of the multi-ethnic cultures common to Oahu

Job Types: Full-time, Temporary

Pay: $19.00 per hour

Work Location: In person

Salary : $19