Aide (H-HEAP) - Temporary (May - August)

INTRODUCTION:

The H-HEAP Aide will perform general clerical day-to-day operation duties from answering phones, faxing, making copies, filing documents, and data entry.

This position will thoroughly review and process all incoming H-HEAP applications from each district office. This person will screen and interview applicants for appropriate admission into the program. The H-HEAP Aide will handle a high volume of incoming calls in a professional manner and maintain a high-level of confidentiality. This is a temporary position.

ESSENTIAL POSITION RESPONSIBILITIES

• Thoroughly review all completed incoming H-HEAP applications from the District offices.
• Contact H-HEAP applicants and assist with properly completing their H-HEAP applications in person or by phone.
• Assist incoming callers with questions about services in a professional manner or refer calls to supervisor or another appropriate staff member when necessary.
• Interviews clients to obtain information, explains the process, and completes the intake process
• Provides and receives client information in person, by telephone, or mail to authorized individuals
• Tracks data for program participants and enters data into agency and/or state information management system
• Maintain documents, files, applications, and other pertinent information
• Maintain accurate logs, daily schedules, taking messages, and performs follow-up with perspective applicants
• Other duties may be assigned

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

A high school diploma/equivalent is minimally required.

EXPERIENCE

Two (2) years of general clerical experience with answering phones, faxing, making copies, filing documents, data entry, and computer literacy in excel and access.

REQUIRED SKILLS, KNOWLEDGE & ABILITIES

• Must maintain a high level of confidentiality
• Must be able to read, write and speak in Standard English
• Able to accept supervision and work with staff and community social service providers cooperatively
• Able to deal effectively with a variety of people, situations, problems, and changes
• Able to work with people who are in stressful situations
• Able to work independently, as well as in groups
• Daily access to a vehicle is preferred
• Bilingual/bicultural skills, preferably in Marshallese, Chuukese, Samoan, Filipino, Korean, Laotian, Vietnamese, Japanese, or Chinese

DESIRED SKILLS, KNOWLEDGE & ABILITIES

• Knowledge of the characteristics of low-income areas and the community resources on Oahu
• Knowledge of the multi-ethnic cultures common to Oahu

Job Types: Full-time, Temporary

Pay: Up to $19.00 per hour

Work Location: In person

Salary : $19