What are the responsibilities and job description for the Technical Operations Manager position at honeywell2-pilot?
Technical
Operations Manager
Technical
Operations Manager for Honeywell International, Inc. (La Palma, CA)
RESPONSIBILITIES:
- Provide support to a Field Service Technicians team for the Honeywell Building Technologies (HBT) projects division in the West Region.
- Liaise with multiple factions to help prevent and resolve customer problems and solve field technical issues.
- Drive and improve metric reporting procedures and technical skillset metrics, targets and billability.
- Lead quick and effective closure of any improvement opportunities.
- Define the standards for the field resources, identify gaps, and train and develop the skillsets.
- Collaborate with other regional technical operation managers on staffing requirements.
- Collect and report performance metrics. Develop field technicians technical skillsets.
- Identify opportunities for process improvement. Identify the resource needs for the region and dispatch the skilled workforce accordingly.
- Share resources across regions as needed.
- Identify skill gaps, certifications, and billability ensuring our project backlog is adequately staffed.
- Organize training and conduct training for the technical resources.
- Ensure Standard field Work initiative parameters are maintained and followed.
ADDITIONAL INFORMATION:
Job Site: La Palma, CA
40 hours/week
Eligible for Employee Referral Program: $1500
If offered employment must have legal right to work in U.S. EOE.
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