What are the responsibilities and job description for the Lead Operations Support Specialist position at honeywell2-pilot?
Come join our mission supporting Hawai‘i achieve its sustainability and resiliency goals in energy and water conservation. Implement and coordinate the operational aspects of ongoing Customer & Product Support projects. You will serve as liaison between project management and planning, project team, and line management. You will review status of projects and budgets.
You will coordinate schedules and deliver status reports. You will assess project issues, and develop resolutions to meet productivity, quality, and customers satisfaction goals and objectives. You will develop mechanisms for monitoring project progress, and for intervention and problem solving with project managers, line managers, and customers, utilizing call center and IT platforms.
Key Responsibilities -
- Provide frontline management, overseeing the staffing and personnel development of the customer service support center.
- Help Program Staff meet the execution of energy and water programs to meet performance and savings goals.
- Document processes and create team alignment across our client programs, while possessing a solid understanding of program deliverables.
- Manage and enhance customer support delivery, leveraging Honeywell IT Assets.
- Deliver reports against internal and external KPI targets.