What are the responsibilities and job description for the Sr Field Service Technician position at honeywell2-pilot?
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all
of our employees enjoy access to
dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?
The main function of this position is to respond and resolve service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and material work and preventive maintenance may be assigned as well. These customers will have various Security and CCTV products installed as well as their associated computer systems. The goal is to ensure system up-time and efficiency.
Key Responsibilities
Technical and Job-Related Responsibilities
· Verify system functional performance to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule
· Complete documentation of all work done, including all readings, offsets, etc.
· Perform system backups, install appropriate updates and patches
· Maintain customer system documentation with any configuration or model changes.
· Respond to emergency service calls as required
· Keep abreast of changes and new developments in product and preventive maintenance techniques
· Availability for and performance of duties outside of normal working hours as required
Customer Management
· Promote, build, and maintain good customer relations
· Keep Supervisor informed of customer requirements, systems status, and actual, potential, or perceived customer problems
· Demonstrate system and provide training to customers as required
· Be aware of service contract scope of service, equipment coverages, and requirements
Health and Safety
· Carry out site hazard and risk assessments for Honeywell tasks, including proper use of safety personal protective equipment
Administrative Responsibilities
· Be responsible for Honeywell’s assets such as tools, software, and site database
· Keep documentation and paperwork up to date