What are the responsibilities and job description for the Sr. Customer Experience Specialist position at honeywell2-pilot?
The future is what you
make it.
When you join Honeywell,
you become a member of our global team of thinkers, innovators, dreamers and
doers who make the things that make the future.
Honeywell Process Solutions is a pioneer in automation control, instrumentation
and services for the oil and gas; refining; energy; pulp and paper; industrial
power generation; chemicals and petrochemicals; biofuels; life sciences; and
metals, minerals, and mining industries. A leader in digitization, Honeywell
delivers software and services that help customers overcome competitive
pressures and uncertain market conditions to achieve game-changing business
outcomes. Honeywell’s comprehensive portfolio in process control, monitoring,
and safety systems and instrumentation provides optimized operations and maintenance
efficiencies to meet diverse automation needs.
This position is within
the Smart Grid Solutions (SGS) division of Smart Energy. SGS administers energy efficiency programs on
behalf of utility companies around the country. This role will be within the Rebate Department of SGS, serving as a
primary team member to assist with high volumes of energy efficiency rebate
processing.
Receive
rebate applications via mail, email, and online. Count and sort applications accordingly. Make copies of receipts as needed and scan
all applications and supporting documentation into the system verifying that it
has uploaded correctly.
Complete
rebate processing by data entering the information on the rebate applications
into the software systems. Determine eligibility
and process in the system accordingly. Run
reports and conduct ongoing quality control/analysis to verify rebates are
moving through the process correctly and are paid/declined accurately.
Print letter
correspondence for customers as required and verify that all systemic
validations are appropriately functioning. File applications in the designated order and appropriate location. Coordinate with internal teams as
needed.
Key Responsibilities
Administrative Support
Receiving Mail
Scanning, Filing, Copying
Data entry
Quality Control
Data analysis