What are the responsibilities and job description for the Electrical Engineer II position at honeywell2-pilot?
Intelligrated is a ~$2.5B global business and part of the
~$8B Safety and Productivity Solutions (SPS) Strategic Business Group of
Honeywell. Honeywell Intelligrated (IGS) designs, manufactures, integrates
and installs complete material handling automation solutions, including
conveyor, IntelliSort® sortation, Alvey® palletizers, Honeywell Robotics,
automated storage and retrieval systems, and voice- and light-directed picking
technologies — all managed by advanced machine controls and our best-in-class
Momentum™ warehouse execution system. By drawing on an ever-expanding portfolio
and deep industry expertise, we provide best-fit, scalable solutions to help
businesses optimize and manage their entire fulfillment processes, from
receiving to shipping — and everything in between.
The Connected Distribution Center from Honeywell
Intelligrated is designed to help companies make the digital transformation
from manual to automated processes and keep up with the rapidly escalating pace
of modern commerce demands. Through the seamless integration of sensors,
controls, automation and labor, we’re providing the real-time business
intelligence to help our customers make informed business decisions, ensure
worker safety, and maximize equipment uptime and lifecycles.
From concept and integration to industry-leading
lifecycle support services, Honeywell Intelligrated is committed to our
customers’ successes — delivering sustained distribution and fulfillment
productivity and continual performance improvements through increased
flexibility, efficiency and accuracy. We back every project with 24X7
multilingual technical support and access to lifecycle support services through
a network of national, regional and local service centers.
Provide reliable technical assistance to internal and
external customers. You will provide professional coverage of Technical Support
Helpdesk with a specific focus on PLC-controlled machines and subsystems. You
will support focus on accuracy, timely feedback, and customer satisfaction. You
will drive timely identification, investigation, resolution, root cause
analysis and replication of technical issues. You will build internal
relationships to expedite complicated cases. You will develop broad understanding
of customer needs. You will support the knowledge-sharing mindset, methodology,
and tools. You will help develop Technical Support processes. You will ensure
proper documenting and recording of all activity and communication. You will
address systemic coordination issues.
Key Responsibilities:
- Be part of a team that is solving complex technical problems for the customer
- Provide highly complex engineering technical support to internal and external clients
- Learn to apply highest standards of customer support
- Build business acumen while learning to address customer's
technical needs
- Willingness to travel less than 10%