What are the responsibilities and job description for the Sr Legal Operations Specialist position at Honeywell?
We are seeking a LEGAL OPERATIONS SPECIALIST to support and optimize our legal department's core operational functions, with a primary focus on legal matter management and e-Billing. This mid-level dynamic contributor role reports to the Sr. Director of Legal Operations and ELM Management, and partners closely with attorneys, finance, and outside counsel to drive efficiency, transparency, and cost control across the legal function.
You will report directly to our Sr Director Legal Operations and you’ll work out of our Charlotte, NC location on a Hybrid work schedule.
KEY RESPONSIBILITIES
Matter Management & e-Billing
- Administer and optimize legal matter management and e-Billing in TeamConnect, including system configuration, workflows, user access, and data integrity
- Manage the full e-Billing lifecycle: invoice submission, review, approval routing, appeals, and payment processing
- Onboard new matters, vendors, and timekeepers within matter management and e-Billing systems
- Review timekeeper rate requests to confirm alignment with negotiated rates; work with vendors and Collaborati to troubleshoot timekeeper entries and provide program support
- Enforce outside counsel billing guidelines and flag non-compliant entries for review
- Monitor weekly invoice postings from TeamConnect to SAP, verifying SAP submission and timely payment
- Resolve currency and other data issues across TeamConnect, Collaborati, and SAP
- Troubleshoot system issues, coordinating with vendors on upgrades and releases
- Serve as the SME and primary point of contact for end-user support
Reporting, Metrics & Budgeting
- Design and maintain dashboards and reports tracking legal spending, matter volume, cycle times, and other key performance indicators
- Analyze legal spending trends and prepare periodic reports for legal leadership and finance, including variance analysis against budget
- Support the annual legal department budgeting process by compiling historical data, modeling projections, and tracking actuals against plans
- Develop and refine KPIs that measure operational performance, outside counsel efficiency, and internal service delivery
Legal Technology & Process Improvement
- Identify opportunities to streamline workflows, reduce manual effort, and improve data quality across legal systems
- Assist with system evaluations, implementations, and integrations as the department's technological needs evolve
- Create and maintain user guides, training materials, and standard operating procedures for legal operations tools and processes
Vendor & Stakeholder Coordination
- Liaise with outside counsel and legal service providers on billing, matter setup, and data requests
- Partner with IT, procurement, and finance on system integrations, access provisioning, and invoice processing workflows
- Collaborate with attorneys and business clients to ensure matter data is accurate and reporting meets their needs