What are the responsibilities and job description for the Sr Director Customer Experience position at Honeywell?
The role leads the ISC Planning program portfolio and Management Operating System (MOS) to ensure clear plans, ownership, and outcomes against defined targets. The position includes oversight for the Customer Experience Shared Service for BA and partnership with Regional CX Leaders to translate insights from the VOC Hub into concrete action plans that improve the customer experience, create differentiation, and drive growth. This leader is a visible champion of a customer-obsessed culture, ensuring the customer is at the center of operational and process change decisions.