What are the responsibilities and job description for the Serviceleder - Norway Vest position at Honeywell?
We have an opportunity for a Field Service Leader to join our Life Safety team in the Western part of Norway. You will be managing a field service engineering team providing best in class service to our customer base whilst maximizing growth opportunities for new product offerings.
This role offers a hybrid working pattern. Candidates must be based within a reasonable commuting distance of Bergen, Norway, to facilitate regular client visits and office attendance as required.
Field Service Leader responsibilities
- Apply your leadership skills to improve team performance.
- Ensure engagement in new opportunities for market penetration, team deployment, and sales growth.
- Champion customer retention ensuring contract renewal opportunities are managed effectively
- Liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities.
- Achieve working capital targets by resolving debt issues on time and ensure cash collection targets are met
- Drive and improve metric reporting procedures and own financial metrics, targets and budgets.
- Lead quick and effective closure of any improvement opportunities.
- Define team expectations and communicate those to stakeholders.
- Act as mentor to train and develop future managers. Drive business growth by enabling and leading a highly-effective team.
- Help Honeywell be the customer's top choice by improving upon the Customer & Product Support function.
- Utilize your knowledge of Honeywell products to build a team focused on innovation and customer satisfaction.
- Drive the remote connection and analytics of data for your contracts, while ensuring cyber security is in place.
Qualifications
- Being from a Fire and Life safety background with some cybersecurity knowledge would be preferred. In addition to some experience managing a team and managing change within a team (preferred)
- Have an understanding of P L responsibilities
- Good track record of hitting KPI’s and forecasts
- Previous experience in a customer facing role and managing larger accounts
- Innovative in regards of growing a customer base with Honeywell technology
We Value
- Strong Customer focus
- Previous industry experience
- Excellent communication skills
- Sound Financial and engineering knowledge
- Demonstrated ability to influence at varying levels across the organization
- Self-motivated and driven for results
- Demonstrated ability of effectively managing a team
We offer
- A culture that fosters inclusion, diversity and innovation
- Market specific training and on-going personal development
- Competitive Salary and benefits
- Opportunity to join a fast growing ever changing Global organization providing world class products and services to our customers
If this is your dream role, then we'd love to hear from you.