What are the responsibilities and job description for the Senior Customer Engagement Specialist position at Honeywell?
The Honeywell Customer Experience Center serves as a cutting-edge hub for customer and government stakeholder engagements, delivering unparalleled experiences centered around Honeywell innovations. Our team plays a crucial role in the success of these engagements, with the primary aim of creating significant moments throughout the customer journey. This approach ultimately translates into sustainable, long-term value for the business, contributing directly to demand generation, customer satisfaction and informed government stakeholders.
As a Senior Customer Engagement Specialist, you will lead the operations of the CXC in Washington, DC. Your responsibilities will include guiding high-impact presentations, coordinating exclusive content, and managing sophisticated engagement strategies to boost brand visibility, demand generation, and business growth. You will collaborate closely with account teams and senior stakeholders, turning customer challenges into innovative solutions, while maximizing the center's potential for Marketing, Sales, and Communications.
This position represents the CXC's face, involving tours and presentations for guests, content creation, budget management, and performance tracking. Your customer-first mindset, coupled with an aptitude for collaboration across different teams, will be vital in executing projects that align with our business objectives.
This role is based in Washington, DC, and reports to the Sr. Director of Brand Strategy.
KEY RESPONSIBILITIES
- Act as a CXC ambassador, delivering a world-class experience for guests through exceptional service and engagement.
- Lead CXC tours with technical subject matter experts, ensuring that our key messaging and unique value propositions are communicated effectively and professionally.
- Forge and maintain relationships with cross-functional teams to stay updated on audience profiles, historical customer interactions, and industry-specific trends and drivers.
- Apply innovation and creativity to create compelling presentations and demos tailored to various audience segments, aimed at maximizing engagement.
- Develop and execute content updates to reflect newly launched Honeywell products and services, ensuring that our presentations remain current and relevant.
- Proactively market the CXC, compiling quarterly and annual reports to demonstrate the center's operational effectiveness.
- Analyze markets and monitor competitor activities, leveraging customer insights to identify growth opportunities.
- Oversee daily operations and logistics, including scheduling customer visits and managing all aspects of tours and presentations at the CXC.
- Effectively manage project budgets, timelines, and resources, ensuring optimal outcomes.
- Ensure technical maintenance and upgrades of the center are conducted as needed to maintain a state-of-the-art experience.