Customer Support Lead

Customer Support Lead Honolulu, HI, United States (Hybrid) Job Description As a Customer Support Lead here at Honeywell, you will lead and support a team of 2 Energy Advisors while coordinating schedules, delivering status reports, and managing all day-to-day operations in the call center. This person will implement, coordinate, and support the operational aspects of ongoing Customer & Product Support projects, serving as a liaison between project operations and planning, project team, and line management. You will assess project issues, and develop resolutions to meet productivity, quality, and customers' satisfaction goals and objectives. You will develop new mechanisms for monitoring project progress for intervention and problem solving with project managers, line managers, and clients, utilizing call center and IT platforms. Note: This position is on a hybrid schedule with 3 days in office and 2 days at home. Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F, followed by 3 days in the office per week. Responsibilities KEY RESPONSIBILITIES Provide working frontline support and supervision, overseeing the Staff and personnel development of the customer service support center on-site in the Honolulu, Hawaii office. Help Program Staff meet the execution of energy programs to meet performance and savings goals. Document processes and create team alignment across our client programs, while possessing a solid understanding of program deliverables. Collaborate with appropriate departments and managers to ensure customer satisfaction and alignment with policies, procedures, goals and objectives. Deliver reports against internal and external KPI targets. Responsible for maintaining and following detailed operational procedures ensuring contract terms are met and will continuously improve quality of service delivery and provide value added customer service. Qualifications YOU MUST HAVE 3-5 years of Customer Service Leadership experience. Business, Project Management, Communications or related. Minimum 2 years' experience supervising onsite staff with metric driven operations and understanding of KPI’s, preferably in a customer service setting. WE VALUE Prior Call Center Experience A proficient understanding of the principles and best practices in customer service. Excellent team and communication skills Proficiency with MS Office including Word, Power Point, with an emphasis on Excel. Must be versatile and able to manage multiple projects simultaneously, working across various teams and stakeholders. An ability to take initiative and work with limited direction. An ability to influence across a broader organization. Ability to engage external clients with a high degree of professionalism. Comfortable in leading internal and client-facing discussions and meetings Prior engagement with trades or manufacturer relationships. ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here THE BUSINESS UNIT Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets. BENEFITS OF WORKING FOR HONEYWELL In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: The annual base salary range for this position is $72,100-90,050. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. 72,100.00 Required Skills Customer Experience Customer Satisfaction Project Management About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Job Info Job Identification 147025 Job Category Customer Experience Posting Date 05/01/2026, 11:17 PM Job Schedule Full time Locations 220 S King St, Honolulu, HI, 96813, US (Hybrid) Hire Eligibility Internal and External Relocation Package None US Person Due to U.S. export control laws, candidates must be U.S. citizen, U.S. permanent resident, or have protected status under asylum or refugee.

Salary : $72,100 - $90,050