Front Desk / Office Manager

Are you someone who naturally elevates every environment you step into? Do you take pride in creating seamless, thoughtful experiences while leading a team with both structure and warmth?

We are seeking a Front Desk / Office Manager who will play a key leadership role within the studio—overseeing front-of-house operations, supporting team development, and working closely with leadership to ensure the business runs smoothly and efficiently.

This role carries a strong emphasis on refining systems, elevating the client experience, and setting a new standard for front desk excellence. You will be responsible for not only managing day-to-day operations, but also continuously improving how the front desk functions—from first client interaction through checkout.

The ideal candidate is detail-oriented, proactive, and highly intuitive, with a strong ability to manage both people and processes. You will serve as a central point of coordination within the studio, helping guide daily operations while upholding the level of service and professionalism Honey is known for.

For the right candidate, this role offers significant growth potential, with the opportunity to evolve into a more senior operations or multi-location leadership position as the business continues to expand.

KEY RESPONSIBILITIES

Front Desk Operations

• Oversee all daily front desk activities to ensure smooth, efficient operations
• Lead the check-in and check-out experience, ensuring accuracy, flow, and professionalism
• Maintain a calm, organized environment while managing a high-volume, fast-paced schedule
• Ensure all transactions, payments, and client records are handled with precision

Client Experience & Service Excellence

• Set, refine, and uphold the standard for a high-end, personalized client experience
• Continuously evaluate and improve the full client journey—from first contact to checkout
• Develop and implement best practices for all client interactions (in person, phone, text, and email)
• Train and coach the team on communication, tone, body language, and overall presence
• Guide the team in handling high-pressure or sensitive situations with professionalism, confidence, and grace
• Serve as the point of contact for escalated client concerns, ensuring thoughtful, solutions-oriented resolution

Systems, Workflow & Process Improvement

• Identify inefficiencies within front desk operations and proactively implement improvements
• Streamline workflows to create a more seamless and elevated client experience
• Develop, refine, and maintain front desk protocols and standard operating procedures
• Ensure consistency in execution across all team members and shifts

Scheduling & Administrative Oversight

• Oversee appointment scheduling to ensure accuracy, efficiency, and optimal provider utilization
• Support rebooking strategies and ensure consistency in client follow-up
• Maintain expert-level knowledge of all services, products, and promotions
• Communicate effectively with leadership regarding operational or client-related issues

Inventory & Retail Management

• Monitor and manage front desk and retail inventory levels
• Coordinate ordering and restocking of products and supplies
• Support inventory audits and maintain accurate purchasing records
• Ensure retail displays remain organized, stocked, and aligned with brand standards

Studio & Space Management

• Maintain a clean, organized, and elevated front-of-house environment
• Support overall studio upkeep, ensuring all shared spaces reflect Honey’s standards
• Assist with treatment room turnover when needed to support team flow

Team Leadership, Hiring & Development

• Lead, supervise, and support the front desk team on a daily basis
• Take ownership of hiring, interviewing, and onboarding new team members
• Develop and implement structured training systems focused on both operations and client experience
• Provide ongoing coaching, accountability, and performance feedback
• Create and manage team schedules, ensuring proper coverage at all times
• Foster a positive, professional, and solutions-oriented team environment
• Proactively manage team dynamics, addressing challenges early and maintaining strong communication

Operations Support & Reporting

• Maintain clear and consistent communication with the Assistant General Manager and leadership team
• Track and report on front desk performance, client experience trends, and operational opportunities
• Assist with special projects and studio initiatives

QUALIFICATIONS

• Minimum 2 years of management experience, preferably in a high-end, client-facing environment
• Strong leadership skills with the ability to hire, train, and develop a team
• Excellent organizational and multitasking abilities
• Clear, confident communication skills with strong emotional intelligence
• Proven ability to manage team dynamics and maintain a positive work culture
• Proficiency with scheduling and POS systems
• Detail-oriented with strong problem-solving capabilities
• Professional, polished demeanor aligned with a luxury brand environment
• Ability to remain composed and solutions-focused in a fast-paced setting

SCHEDULE REQUIREMENTS

• Tuesday through Saturday availability required
• Willingness to support and supervise weekend operations

COMPENSATION

• Salary starting at $60,000 , based on experience
• Opportunity for performance-based growth and advancement

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
• Work Location: In person