What are the responsibilities and job description for the Honda Express Advisor position at Honda World?
Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class service team!! Our dealership works as a team, and our team strives to be the best for our guests.. If you feel that your skills would be a valuable asset to our guests, then we want to get to know you!
What We Offer
- Latest service department technology
-
Flexible schedule.3 day work week !!
- Uniforms and Laundry Service provided
- Climate & Air Quality Controlled Shop
- LED Lighting throughout Service Department
- Locker room and break room
- Internal Inventory Control system that greatly limits time waiting at Parts Counter
- Training Program that pairs new employees with a current employee during the first 2 months
- 4000 ROs per month
- Medical, dental, and vision insurance
- Life insurance
- 401K Match
- Paid vacation and Holidays
- Employee purchase and service discounts
- Upbeat and progressive work environment
- Hands-On Management team with great tenure at the dealership and with Honda
- Career advancement opportunities
SUMMARY
Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
Responsibilities:
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements
- Customer service skill, We will train you!
- Sales experience, We will train you!
- Proficiency with computers and technology, We will train you!
- Ability to communicate complex technical concepts to customers, We will train you!
Advanced skills: While most employer did not require the following skills, multiple job listings included them as preferred skills. Add these to your Automotive Service Advisor toolbox and broaden your career options.
- Prior automobile sales experience
- Prior automobile technician experience
- A certification through the National Institute for Automotive Service Excellence
- Retail experience