What are the responsibilities and job description for the Service Business Development Center Representative position at Honda of Gladstone?
Service BDC Representative – Honda of Gladstone
Location: Gladstone, Oregon
Job Type: Full-Time
Join Our Team at Honda of Gladstone!
Honda of Gladstone is looking for an energetic, customer-focused Service Business Development Center (BDC) Representative to join our growing team!
If you enjoy talking with people, building relationships, and helping customers, this could be a great opportunity for you.
As a Service BDC Representative, you'll play an important role in delivering an exceptional customer experience. You'll help customers schedule service appointments, answer questions, follow up on service needs, and keep our service department running efficiently.
This is a customer service and appointment-setting position, not a vehicle sales position.
What You'll Do
- Answer incoming service calls and assist customers with scheduling appointments.
- Make outbound calls to customers who are due for maintenance or recommended services.
- Follow up with customers regarding missed appointments and declined service recommendations.
- Respond to customer inquiries through phone, text, and email.
- Maintain accurate customer information and appointment records in dealership systems.
- Work closely with service advisors and management to ensure a smooth customer experience.
- Meet daily activity, appointment-setting, and customer service goals.
- Build lasting customer relationships that encourage repeat business.
What We're Looking For
- A positive attitude and a genuine desire to help customers.
- Excellent communication and phone skills.
- Strong organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Comfortable using computers and learning new software.
- Dependable, punctual, and team-oriented.
- Self-motivated and willing to achieve performance goals.
Automotive experience is a plus, but not required! We are willing to train the right person who brings a great attitude and strong work ethic.
Why Work at Honda of Gladstone?
- Supportive, team-oriented work environment.
- Opportunity to build a long-term career in the automotive industry.
- Hands-on training and ongoing professional development.
- Opportunities for advancement.
- The satisfaction of helping customers maintain and care for their vehicles.
- A dealership culture focused on professionalism, teamwork, and outstanding customer service.
Who Will Succeed in This Role?
Our ideal candidate is someone who enjoys being on the phone, takes pride in providing excellent customer service, and understands the importance of consistent follow-up.
You don't have to know everything about cars. You do need to be reliable, motivated, willing to learn, and comfortable having conversations with customers throughout the day.
Ready to Join Our Team?
If you're looking for an opportunity where your communication skills, positive attitude, and hard work can make a difference, we'd love to hear from you!
Apply today to join the Honda of Gladstone Service Team!
Honda of Gladstone is an equal opportunity employer.
Pay: $18.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $18 - $25