What are the responsibilities and job description for the SERVICE ADVISOR position at Honda of Downtown Los Angeles?
Service Advisor
Los Angeles, CA
Fastest growing dealership in the entire country! We look for the best, we train the best & we're ready to invest in your future!
WE OFFER:
- Excellent medical, dental, vision options
- 401k options available
- Life insurance
- Employee discounts
RESPONSIBILITIES:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS:
- MUST HAVE PREVIOUS EXPERIENCE at automotive dealership!!!
- High School Diploma or equivalent.
- Accredited training in service advisor skills, customer satisfaction and quality control.
- Automotive service advisor experience.
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
- Must be willing to submit to a background check
- Fluency in Korean is a plus
Salary : $50,000 - $200,000