What are the responsibilities and job description for the Automotive Customer Retention Specialist position at Honda of New Rochelle?
25 E Main St., New Rochelle, NY 10801
Customer Retention Specialist
$750/week plus Commission!
Monday - Friday! No Weekends!
Honda of New Rochelle's Service Retention Dept. is seeking a motivated Customer Retention Specialist to focus on maintaining and enhancing relationships with existing customers to reduce customer attrition and ensure a positive experience that encourages repeat business.
A customer retention specialist plays a crucial role in driving business success by fostering loyalty and ensuring that customers feel valued. Their efforts contribute to increased customer satisfaction, repeat business, and ultimately, higher profitability for the auto service provider.
Are you a BDC Manager that wants to work more independently or a BDC Agent who wants to move up and make more $$$? Apply now an drive your career forward with this great opportunity!
Key Responsibilities:
Focus on maintaining and enhancing relationships with existing customers to reduce customer attrition and ensure a positive experience that encourages repeat business.- Communicate with customers to understand their needs and concerns.
- Proactively reach out to at-risk customers to address issues before they lead to cancellations.
- Handle customer complaints and provide effective solutions.
- Collaborate with service teams to ensure customer satisfaction.
- Analyze customer feedback to identify trends.
- Develop and implement retention strategies tailored to customer preferences.
Qualifications:
- Previous experience in customer service or retention roles, particularly in the automotive sector, is beneficial.
- Strong communication and interpersonal skills.
- Problem-solving abilities to address customer issues effectively.
- Empathy to understand customer emotions and build rapport.
We offer:
$750/week plus Commission!- Paid Training
- Monday - Friday, no weekends!
- Medical, dental, vision, and life insurance
- 401(k) plan
- Paid vacation / sick time
- Employee discounts on products & services & vehicle purchase plans
- A clearly defined career path for advancement and promotions from within!
- An enthusiastic and fun working environment
Salary : $750