Customer Service Representative – HomeX Services Group

Location: Lincoln, RI | Full-Time

Tired of jobs where every call feels the same—and nobody has your back?

Want a fast-paced team where the day flies by and the energy is real?

Okay with a rotating schedule (including weekends/holidays) if it means stability, growth, and a strong team?

Keep reading.

The Role (Your Day-to-Day)

You’re the calm in someone’s stressful moment.

A homeowner calls—no heat, plumbing issue, something urgent. You step in, take control, and guide them to a solution.

You’ll handle inbound calls, schedule service, document details, and work closely with dispatch to keep everything moving.

Fast-paced. Team-driven. Never boring.

What You’ll Be Responsible For

• Answer inbound calls and assist homeowners with service needs (HVAC, plumbing, electrical)
• Schedule appointments and guide customers through next steps
• De-escalate concerns and provide clear, helpful solutions
• Document all interactions accurately in CRM systems
• Follow call flows, scripts, and performance standards
• Collaborate with dispatch and team members to resolve issues quickly
• Hit performance targets (quality, call handling, customer satisfaction)

What Makes You a Fit

• Comfortable working fully in-office (this is NOT remote)
• Able to work a rotating schedule (nights, weekends, holidays required)
• Strong communicator with a confident phone presence
• Calm under pressure and able to handle difficult customers
• Able to multitask across systems while staying organized
• Reliable, coachable, and team-oriented
• Customer service or call center experience preferred (not required)

Compensation Perks

• $20/hour base pay
• $2/hour shift differential for select shifts
• Full-time, stable hours (40/week)

Benefits include:

• PTO holiday pay
• Medical, dental, vision
• 401(k) with company match
• Paid life insurance
• Long-term disability
• FSA / HSA options
• Ongoing training & career development

Schedule (Read This Carefully)

This is a 24/7 call center with rotating schedules.

Typical shifts include:

• 6:00 AM – 2:30 PM
• 7:00 AM – 3:30 PM
• 8:00 AM – 4:30 PM
• 9:00 AM – 5:30 PM
• 10:00 AM – 6:30 PM
• 11:00 AM – 7:30 PM
• 12:00 PM – 8:30 PM

You will rotate across schedules and can expect:

• Weekend shifts (approx. 3 per month)
• Holiday coverage as needed

If you’re looking for Monday–Friday only or fixed hours, this role is NOT a fit.

Our Hiring Process

We move fast and keep it simple—no black hole.

• Click apply and answer a few Who, What, When questions. (5 min)
• We'll send you a link to get scheduled for a phone interview.
• We'll send you instructions to get scheduled for an online interview.
• You'll be texted a link for a ~15min questionnaire that will help match you to the job.
• We'll send you instructions to get scheduled for an interview with Management.
• You can easily be in for an interview within a couple days from right now.

We respond to every completed application.

Why You’ll Love Working at HomeX Services Group

• High-energy, team-first environment (not a quiet call center)
• Weekly recognition, contests, and real team engagement
• Supportive leadership open communication
• Clear path for growth across a growing organization

Work hard. Have fun. Grow fast.

If you want a role where you help people, stay busy, and grow—and you’re good with a rotating schedule—

Apply in 2 minutes.

Requirements

• Employment Type: Full-time
• Work Hours: 40 to 50 hours work
• Required Education: High school or equivalent
• Required Experience: Entry level(1) years