Night Auditor

SUMMARY:

Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, cash and credit card transactions for the ending day.

Responsibilities

• Provide exceptional customer service to all hotel guests, making their stay as
• comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Ensures that all policies, procedures, federal, state and local ordinances with regard to
• personnel, security, cash handling, guest relations and safety are followed.
• Remain highly visible and readily available for guests at all times.
• Assist team with training, supplies and support in order to consistently provide Brand
• quality service.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Perform night audit to verify all previous Front Desk shift transactions; perform night
• audit checklist.
• Distribute newspapers and folios under guest room doors.
• Print registration cards for the next workday.
• Program wakeup calls.
• Post and balance all phone calls and restaurant paper work.
• Put all shift work, phone report, restaurant paper work and wakeup call report and
• printout in an audit pack.
• Prepare and balance flash report and fax as needed to owners and corporate office.
• Walk the property hallways and public areas for safety and security measures.
• Ensure that all exterior doors are locked allowing key access only.
• Maintain proper administration of key control.
• Communicate with General Manager/Assistant General Manager regarding any real
• or potential emergency situations.
• Communicate pertinent shift information (Group information, current selling strategy,
• follow-up required for guests or shift responsibilities, etc.) to managers and associates
• both verbally and in writing via log-book. Update as necessary.
• Verify room status with housekeeping report.
• May be responsible for breakfast setup; laundry duties; and setup and breakdown of
• the meeting room(s).
• May have to perform laundry duties.
• May be responsible for the setup and breakdown of the meeting room(s).
• Willingness and ability to train new associates.
• Complete maintenance work orders and deliver to the supervisor in a timely manner.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team’s entire workload is completed daily.
• May be asked to operate a motor vehicle in the course of running errands for the
• hotel.
• Perform other duties as required

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Referral program

Work Location: In person

Salary : $17