What are the responsibilities and job description for the Hotel Front Desk Agent position at Homewood Suites by Hilton?
* Welcome and register guests in an outstandingly friendly, professional, efficient manner
* Provide exceptional customer service and have an outgoing personality.
* You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
* You will maintain positive guest relations at all times.
* You will resolve guest complaints and ensure guest satisfaction.
* You will maintain a complete knowledge of hotel features/services, hours of operations, room rates, daily house count and expected arrivals/departures.
* You will process all guest check-ins, and verify registration information with the guest.
* You will handle overbooked or 'walked' guests.
* You will accept and record wake-up call requests.
* You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
* You will resolve discrepancies on the room status report with housekeeping.
* Must be flexible and able to work any shift, any day- including holidays - 7am-3pm, 3pm-11pm and\or overnight.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Paid time off
Ability to Commute:
- Port Richey, FL 34668 (Preferred)
Ability to Relocate:
- Port Richey, FL 34668: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14