What are the responsibilities and job description for the Hotel Front Desk Agent - Fort Worth Cityview • Evening Shift position at Homewood Suites by Hilton?
The Homewood Suites by Hilton in Fort Worth is seeking Guest Service Representatives to start immediately. The selected candidates will be responsible for ensuring 100% guest satisfaction from the moment a guest arrives at the hotel until they depart.
The position available is for the Evening Shift-3pm to 11pm MUST be willing to work weekends.
This is a FULL TIME or PART-TIME position
The customer service oriented staff will:
-Check guests into and out of the hotel
-Inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as necessary.
-Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned.
-Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
-Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
-Ensure that the back office, front desk, lobby and other common areas are clean and well organized.
-Ability to communicate with public, hotel staff and management in a professional manner.
-Initiate, monitor and accurately complete shift checklists for proper completion of tasks.
-Provide effective communication to all departments.
-Effectively coordinate relocation of guests when necessary.
-Maintain a high level of professional appearance and demeanor
-Perform other tasks as needed
Job Requirements:
-Strong customer service skills.
-Follow/enforce company policies and procedures.
-Resolve problems in professional manner
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $15 - $17